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Overall our trip exceeded our expectations. Nevertheless, we thought it would be important to provide comments based on our experiences and alert you to areas that need improvement, i.e., Before the Cruise, Room, Servers, Food, and Activities. Before the Cruise • The webpage did not work well. Links did not work, pages were inaccessible, and there were too many times that the page was down for “regular maintenance”. • The materials sent were not helpful; too much and too redundant and not sufficiently customized. • It would have been helpful to know in advance that dry cleaning was not available on the cruise. • Price for internet use has to be more reasonable; access to the internet is essential for most of us. Room The room worked well for us— very comfortable bed, excellent way to adjust lights, good hangars. Having a balcony with a full view was very important and made a big difference. There were sufficient plugs for our electronics. Much to our pleasant surprise, if desired, two people could shower together. Area for Improvement: • The laundry service could have been better. We ended up having to hand wash an item as the laundry was concerned it would be damaged if they tried to get the stain out. We found that all it needed was a little bit of soap and water. Staff: We enjoyed that staff throughout the ship wonderful were consistently friendly, accurate, and pleasantly attentive. Areas for Improvement: • Rigidity by Restaurant hostess: If the room is empty why not give a window seat? • If it is late and most people have had dinner why not give 2 people a table for 4? • Set tables that have a view and not just the ones to make it convenient to serve. Food: We appreciated being able to dine when we wanted, where we wanted, and just the two of us when desired. Breakfast or dinner at The Restaurant ranged between very good and excellent. Truly enjoyed lamb chops for breakfast. Room service was very good. Having toured the kitchen we had a good understanding of why room service was more prompt and accurate than eating at The Restaurant. Thomas Keller restaurant was very good but not spectacular. Some of the dinners at The Restaurant were actually better, e.g., salmon, steak, duck breast, lovely sóuffles, and salads. We enjoyed having champagne with all of our meals and the frozen ice cream sticks dipped in dark chocolate were exceptional. During Tea both the food and service were excellent. Areas for Improvement: • Lunch at The Restaurant was uneven (ice cream was served half melted; veal was dry). • The Restaurant should have more whole grain breads. • It would have been better to have menus that benefited from the local food, e.g., Norwegian waffles for breakfast, more salmon and crab dishes. • Colonade dinner featured Paella. It was terrible; was more like rice with seafood on top and not a drop of saffron. Beyond disappointing. • Good idea to add the tea scones as a breakfast item. Activities: The hotel manager was consistently exceptional in how he took care of us and all the guests. We found the shows entertaining and the lectures interesting. The dance classes (especially the lady) were lots of fun and helped to amp up our steps. The Seabourn singers were good and put on an admirable effort. In the Beauty Salon the stylist and colorist did a great job. Areas for Improvement: • We did not appreciate the Spa trying to sell additional add-ons, e.g., the shoe inserts. It seemed too much of a hustle. • The staff at Seabourn Square were pleasant and as helpful as they could be but they needed to have better knowledge of what there was to see and do in each port and better skills at using the Internet to gather information, e.g., car rental service. It seemed as if each one had their own set of resources and the information was not shared. A shared database similar to what the restaurants have for servers would be very helpful. • Not a good idea to promote tours that were fully booked in advance.

Exceeded Our Expectations

Seabourn Quest Cruise Review by janedelgado

7 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Baltic Sea
  • Cabin Type: Veranda Suite
Overall our trip exceeded our expectations. Nevertheless, we thought it would be important to provide comments based on our experiences and alert you to areas that need improvement, i.e., Before the Cruise, Room, Servers, Food, and Activities.

Before the Cruise

• The webpage did not work well. Links did not work, pages were inaccessible, and there were too many times that the page was down for “regular maintenance”.

• The materials sent were not helpful; too much and too redundant and not sufficiently customized.

• It would have been helpful to know in advance that dry cleaning was not available on the cruise.

• Price for internet use has to be more reasonable; access to the internet is essential for most of us.

Room

The room worked well for us— very comfortable bed, excellent way to adjust lights, good hangars. Having a balcony with a full view was very important and made a big

difference. There were sufficient plugs for our electronics. Much to our pleasant surprise, if desired, two people could shower together.

Area for Improvement:

• The laundry service could have been better. We ended up having to hand wash an item as the laundry was concerned it would be damaged if they tried to get the stain out. We found that all it needed was a little bit of soap and water.

Staff:

We enjoyed that staff throughout the ship wonderful were consistently friendly, accurate, and pleasantly attentive.

Areas for Improvement:

• Rigidity by Restaurant hostess: If the room is empty why not give a window seat?

• If it is late and most people have had dinner why not give 2 people a table for 4?

• Set tables that have a view and not just the ones to make it convenient to serve.

Food:

We appreciated being able to dine when we wanted, where we wanted, and just the two of us when desired. Breakfast or dinner at The Restaurant ranged between very good and excellent. Truly enjoyed lamb chops for breakfast. Room service was very good. Having toured the kitchen we had a good understanding of why room service was more prompt and accurate than eating at The Restaurant. Thomas Keller restaurant was very good but not spectacular. Some of the dinners at The Restaurant were actually better, e.g., salmon, steak, duck breast, lovely sóuffles, and salads. We enjoyed having champagne with all of our meals and the frozen ice cream sticks dipped in dark chocolate were exceptional. During Tea both the food and service were excellent.

Areas for Improvement:

• Lunch at The Restaurant was uneven (ice cream was served half melted; veal was dry).

• The Restaurant should have more whole grain breads.

• It would have been better to have menus that benefited from the local food, e.g., Norwegian waffles for breakfast, more salmon and crab dishes.

• Colonade dinner featured Paella. It was terrible; was more like rice with seafood on top and not a drop of saffron. Beyond disappointing.

• Good idea to add the tea scones as a breakfast item.

Activities:

The hotel manager was consistently exceptional in how he took care of us and all the guests. We found the shows entertaining and the lectures interesting. The dance classes (especially the lady) were lots of fun and helped to amp up our steps. The Seabourn singers were good and put on an admirable effort. In the Beauty Salon the stylist and colorist did a great job.

Areas for Improvement:

• We did not appreciate the Spa trying to sell additional add-ons, e.g., the shoe inserts. It seemed too much of a hustle.

• The staff at Seabourn Square were pleasant and as helpful as they could be but they needed to have better knowledge of what there was to see and do in each port and better skills at using the Internet to gather information, e.g., car rental service. It seemed as if each one had their own set of resources and the information was not shared. A shared database similar to what the restaurants have for servers would be very helpful.

• Not a good idea to promote tours that were fully booked in advance.
janedelgado’s Full Rating Summary
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Cabin Review

Veranda Suite
Cabin V3 617
Excellent cabin...we had no need for a larger suite. I would probably get another suite on the 6th floor but closer to the center of the ship...when the sea gets rough the center center of the ship is most stable.
Deck 6 Suite Cabins