I have been on two cruises with Celebrity to Bermuda and loved the cruise experience. My son graduated highschool and I wanted to celebrate that and my 50th birthday with a cruise. Leaving out of Manhattan Harbour was easy so we chose Norweigan. Big mistake. When I booked my cruise i was told that I had two perks I could chose. I chose the drink package and specialty dining. I was told that If i gave consent , my 19 year old son would be able to have beer or wine with out package. When I paid for my trip, my sons package showed only soda. I called Norweigan and was told that was just a technicality and on board they would correct it. Well on board I was told that he could only have soda, and if he wanted beer or wine he would have to pay for it. He even tried to order a virgin strawberry daquiri and was charged for it. I explained to guest services that my package came with unlimited beverages. My son wasnt even allowed to get juice . Talk about BAIT and SWITCH. He couldnt even get bottled water. Get this , there is a special water package if you want bottled water. Guest services told me they couldnt give him the drink package with alcohol because he was not 21. Even though I was told other wise, I could accept something if its the law, but why couldnt he have juice. After all one of my perks was the drink package. My next perk was specialty dining. I reserved my restaurants online and called guest services to confirm them. Then I went to the restaurant and was told that i had no reservation and would not be able to be seated at 530 ( our reservation) and we could wait till 9 pm. I assured the maitre de that i indeed had a reservation and that guest services confimed it. I was asked to bring proof of my reservation with me. How could I do that.? The cruise was suppossed to be the time to relax and be pampered. That is how I remembered my Celebrity cruise. At dinner , when my son recieved water to drink, he was never able to get a refill. They were too busy. The food at the buffet was sub par. I looked up the specialty restaurants menus online before selecting which ones to chose. Le Bistro had lobster on their menu so I chose that one. When I got there, it was a different menu. I was told there is no lobster on the entire ship. There are plenty of hotdogs,hamburgers and chicken wings. This was so disappointing. I was even questioned once, why i wanted a beer before my daquiri was even finished. I couldnt believe it. I was sitting alone at the bar. I could write so much more but just re thinking how horrible this cruise was is making me upset again.