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A river cruise from Amsterdam to Budapest was an ideal destination. However it was spoilt by an overcrowded restaurant that became so noisey by guests trying to hold conversations. It became necessary to shout to make your self heard and Management took no action to try to control those guests that were competing on how much free wine and beer that they could consume. Service was so slow it took 75 minutes before the soup was served. Similar delays to the main course resulted in cold food. My complaint to the hotel manager resulted in our meals brought to our cabin where we had to ear it from our lap. Hardly a 5 star service as claimed. The owners cabin was both large and comfortable which was serviced by a cheerful steward. The cruise director was the best we have encountered after many cruises. Emerald promised to supply a back pack that never arrived.

A disappointing holiday

Emerald Dawn Cruise Review by arose4liz

4 people found this helpful
Trip Details
A river cruise from Amsterdam to Budapest was an ideal destination.

However it was spoilt by an overcrowded restaurant that became so noisey by guests trying to hold conversations. It became necessary to shout to make your self heard and Management took no action to try to control those guests that were competing on how much free wine and beer that they could consume.

Service was so slow it took 75 minutes before the soup was served. Similar delays to the main course resulted in cold food. My complaint to the hotel manager resulted in our meals brought to our cabin where we had to ear it from our lap. Hardly a 5 star service as claimed.

The owners cabin was both large and comfortable which was serviced by a cheerful steward.

The cruise director was the best we have encountered after many cruises.

Emerald promised to supply a back pack that never arrived.
arose4liz’s Full Rating Summary
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Cabin Review

Cabin 307
It was as described in the sales leaflets but very expensive.

Port & Shore Excursion Reviews