First time in Europe and wanted all the details taken care of for me. They were, and in the best way possible. Great English speaking guides, wonderful transmitter type communication devices, clear walking maps, with just the right amount of time on shore, everything was wonderful. The excursions were a big part of what made the cruise memorable. The cruise director was full of enthusiasm and knowledge. The crew was unfailingly pleasant and always had a smile on their faces. Word of caution, if you like to spend your cruise time outdoors, i.e. on the top deck of the ship, know your route. For 4 days of my 8 day cruise the upper deck was closed due to the frequency of low bridges. That was a big disappointment, I love being outside watching the world go by. The ship, crew, dining and excursions were first rate and I would definitely travel with Emerald again.