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Marco Polo Review

3.5 / 5.0
Editor Rating
0 reviews
16 Awards

Great Itinerary - awful ship

Review for Marco Polo to Europe
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jbeijenlukens
10+ Cruises • Age 60s

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Sail Date: Jul 2017
Cabin:

Although our expectations for an older, smaller ship were not over indulgent, the condition of this ship is just plain awful. Cabins had leaky pipes and showers, customers were moved mid-cruise for "routine maintenance" (???), floors popped when walked on, and food (although very nicely presented) was of poor quality...as in what you might expect from McDonalds if it were properly plated. The food at the buffet was simply horrible, nearly inedible. Most of the service crew were, however, exceptional. The problems clearly rest on the company itself, not the people working on the ship. This was our third trip on the Marco Polo, and the deterioration of quality was unbelievable. There was very little information of value given at any of the ports, especially as to how far into towns and what transportation was available.

There was a clear problem with reception personnel understanding English, one in particular was down right rude. We did not expect this ship to be like a 5 star cruise, but unless mammoth things are improved we would never cruise it again.

Avoid this ship if you can.

Cabin Review

Cabin Superior outside dbl

Broken bureau, leaky pipes in bathroom, shower hose sprayed everywhere with a leak. Chipped varnish, broken seal on port, leaving it difficult to see out of. The cabin had a deep incline upon entering...a downward slope. Pillows were old and lumpy

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