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We like to cruise with Holland America for years and are in general happy with the company. We notice that the signature of excelence is slowly less "readable". Too many changes not really in favor of the customer... The changes on the Westerdam are an example for us that the changes are not a big better for us. The librairy is converted in a small amount of travel books in the Crowsnest oh sorry the exploration room. The frontdesk, sorry again, the guests service office is now on deck 1. For your accountprint are two machines available, but the last two days those machines were out of order.... The Indonisian crew is still fantastic, although you notice that there are less people working on the ship. The officers too are very busy! The first invitation was not ery good prepared, we did not see anyone of the officers to meet and greet.... But we still keep on cruising with the HAL!!

12 Days Westerdam

Westerdam Cruise Review by Donald65

Trip Details
  • Sail Date: July 2017
  • Destination: Mediterranean
  • Cabin Type: Large Ocean-View Stateroom
We like to cruise with Holland America for years and are in general happy with the company.

We notice that the signature of excelence is slowly less "readable". Too many changes not really in favor of the customer...

The changes on the Westerdam are an example for us that the changes are not a big better for us. The librairy is converted in a small amount of travel books in the Crowsnest oh sorry the exploration room.

The frontdesk, sorry again, the guests service office is now on deck 1. For your accountprint are two machines available, but the last two days those machines were out of order....

The Indonisian crew is still fantastic, although you notice that there are less people working on the ship.

The officers too are very busy! The first invitation was not ery good prepared, we did not see anyone of the officers to meet and greet....

But we still keep on cruising with the HAL!!
Donald65’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin C
Cabin is very much ok!
Main Deck Inside Cabins, Outside Cabins