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This was our 7th cruise on Celebrity dating back to 2007 when we went to the Mediterranean on the Galaxy. Having read some of the reviews and posts about Infinity we were a bit apprehensive about what we would experience during our first time in Alaska, but any concerns we might have had were quickly eliminated. Yes, the ship is showing some age (so are we), but it was clean and it was clear that routine maintenance is being attended to regularly. Every day somewhere on the ship it seemed there was painting or deep-cleaning activity taking place. Although over the years their have been changes in amenities and service (like stationery in the rooms with the ship's name and no towel animals on the bed) we found this cruise to be outstanding. The food ranged from good (buffet) to great (MDR), service in the MDR was without flaw, and our team of Mardika, Budi and Fernando were delightful. Bar service was quite good and the Martini Bar staff was fabulous. On the last day we attended the sommelier's wine-tasting event (hosted by Fernando). It was very entertaining and even though we have done several tastings over the years we learned some really interesting and unexpected things about food pairings with a range of different wines. The stateroom (attended by Dennis) was always kept straight, it almost seemed magical the way he slipped in and out without ever being intrusive. We were in an aft concierge class cabin (the ones with very large balconies) that was perfect for comfortable viewing of the amazing scenery. But, based on our limited experience, any cabin or deck with a view of the Alaska scenery will be memorable (in a good way!). We enjoyed all of the shows and would characterize the three production shows as the best we have ever seen on our cruises. Some of the entertainers, particularly the male singer that tended to be "lead" has serious Broadway/West End potential. The comedians/impressionists were good. While we are usually not big fans of the aerialists, the final night show that featured only them was incredible. The live music, the Celebrity Orchestra and lounge performers, is one feature that we would hate to lose in the future and hopefully as strategies to achieve economies and efficiencies continue to evolve the folks in the Celebrity C-suite will see how important it is to the customer experience. The one "complaint" I have is the recorded music playing throughout the ship. It would be much better if it were a playlist of original artists rather that covers done by one-off musicians/singers. A final note on ports/excursions. Vancouver is worth spending a few days in if you can. The Hubbard glacier is incredible. Whale-watching, in both Hoonah (Glacier Winds) and Juneau (Gastineau Guiding Company booked through Celebrity, guided by Maurenn, Scott and Captain Brandon), was really fun and well-done and the Mendenhall glacier/rain forest hike segment of our Juneau excursion was very interesting and well worth the time and money. But the highlight I think, was the float plane excursion, piloted by Michelle of Island Wings, in Ketchikan. Awesome and unequaled scenery. On to Australia and New Zealand in January!

First time to Alaska on Infinity

Celebrity Infinity Cruise Review by jgmorgan

7 people found this helpful
Trip Details
  • Sail Date: July 2017
  • Destination: Alaska
  • Cabin Type: Concierge Class 1
This was our 7th cruise on Celebrity dating back to 2007 when we went to the Mediterranean on the Galaxy.

Having read some of the reviews and posts about Infinity we were a bit apprehensive about what we would experience during our first time in Alaska, but any concerns we might have had were quickly eliminated.

Yes, the ship is showing some age (so are we), but it was clean and it was clear that routine maintenance is being attended to regularly. Every day somewhere on the ship it seemed there was painting or deep-cleaning activity taking place.

Although over the years their have been changes in amenities and service (like stationery in the rooms with the ship's name and no towel animals on the bed) we found this cruise to be outstanding. The food ranged from good (buffet) to great (MDR), service in the MDR was without flaw, and our team of Mardika, Budi and Fernando were delightful. Bar service was quite good and the Martini Bar staff was fabulous. On the last day we attended the sommelier's wine-tasting event (hosted by Fernando). It was very entertaining and even though we have done several tastings over the years we learned some really interesting and unexpected things about food pairings with a range of different wines.

The stateroom (attended by Dennis) was always kept straight, it almost seemed magical the way he slipped in and out without ever being intrusive. We were in an aft concierge class cabin (the ones with very large balconies) that was perfect for comfortable viewing of the amazing scenery. But, based on our limited experience, any cabin or deck with a view of the Alaska scenery will be memorable (in a good way!).

We enjoyed all of the shows and would characterize the three production shows as the best we have ever seen on our cruises. Some of the entertainers, particularly the male singer that tended to be "lead" has serious Broadway/West End potential. The comedians/impressionists were good. While we are usually not big fans of the aerialists, the final night show that featured only them was incredible.

The live music, the Celebrity Orchestra and lounge performers, is one feature that we would hate to lose in the future and hopefully as strategies to achieve economies and efficiencies continue to evolve the folks in the Celebrity C-suite will see how important it is to the customer experience. The one "complaint" I have is the recorded music playing throughout the ship. It would be much better if it were a playlist of original artists rather that covers done by one-off musicians/singers.

A final note on ports/excursions. Vancouver is worth spending a few days in if you can. The Hubbard glacier is incredible. Whale-watching, in both Hoonah (Glacier Winds) and Juneau (Gastineau Guiding Company booked through Celebrity, guided by Maurenn, Scott and Captain Brandon), was really fun and well-done and the Mendenhall glacier/rain forest hike segment of our Juneau excursion was very interesting and well worth the time and money. But the highlight I think, was the float plane excursion, piloted by Michelle of Island Wings, in Ketchikan. Awesome and unequaled scenery.

On to Australia and New Zealand in January!
jgmorgan’s Full Rating Summary
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