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Six of us joined the cruise at Newcastle Port on 15 July 2017. Embarkation was easy; we had booked a suite so we got priority boarding but there was a large queue of people awaiting their ticket colour being called. Our cabin was excellent, it had a bath, which was a bonus and the cabin steward introduced himself and did a fantastic job for the fortnight. The itinerary was the main reason we booked and we weren't disappointed in Oslo, Stockholm, Helsinki, St Petersburg etc - amazing places to visit if even for a short time. Why such a small ship docks in Kalundborg rather than going straight into Copenhagen like the rest of the ships, I'm unsure; it may have something to do with the cheaper docking fees and the fact that Thomsons can then upsell a trip for an extortionate price. The ship was in a state of 'increased hygiene' for the first 4 days of our trip, no explanation was forthcoming from Thomsons; one thing their PR department do really well is ignore negative issues rather than explain them to their paying customers. The swimming pools had no water in them, no self service food or drinks, library, games etc closed off. This all changed after 4 days - no explanation was forthcoming. The food was mediocre. Service in certain areas, especially behind the bar in Hemmingways (not the waiters) was terrible, the less said about the 'show' team the better. Our little one loved the kids club so that was a real positive, the 2 girls who ran it, Rachel and Laura, were superb. This has been our 4th Thomsons cruise as a group and this has been the worst service we have ever experienced. I doubt we'll be back.

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Marella Celebration Cruise Review by David McM

4 people found this helpful
Trip Details
Six of us joined the cruise at Newcastle Port on 15 July 2017. Embarkation was easy; we had booked a suite so we got priority boarding but there was a large queue of people awaiting their ticket colour being called.

Our cabin was excellent, it had a bath, which was a bonus and the cabin steward introduced himself and did a fantastic job for the fortnight.

The itinerary was the main reason we booked and we weren't disappointed in Oslo, Stockholm, Helsinki, St Petersburg etc - amazing places to visit if even for a short time.

Why such a small ship docks in Kalundborg rather than going straight into Copenhagen like the rest of the ships, I'm unsure; it may have something to do with the cheaper docking fees and the fact that Thomsons can then upsell a trip for an extortionate price.

The ship was in a state of 'increased hygiene' for the first 4 days of our trip, no explanation was forthcoming from Thomsons; one thing their PR department do really well is ignore negative issues rather than explain them to their paying customers. The swimming pools had no water in them, no self service food or drinks, library, games etc closed off. This all changed after 4 days - no explanation was forthcoming.

The food was mediocre. Service in certain areas, especially behind the bar in Hemmingways (not the waiters) was terrible, the less said about the 'show' team the better. Our little one loved the kids club so that was a real positive, the 2 girls who ran it, Rachel and Laura, were superb.

This has been our 4th Thomsons cruise as a group and this has been the worst service we have ever experienced. I doubt we'll be back.
David McM’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Service
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