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Ventura Review

4.0 / 5.0
Editor Rating
870 reviews
12 Awards

P&No!

Review for Ventura to the British Isles & Western Europe
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Suvau
6-10 Cruises • Age 50s

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Sail Date: Jul 2017
Cabin:

I've cruised many times before as a solo passenger so had a pretty good idea as to what to expect - but what a disappointment! Embarkation was straightforward and easy, although I had to pretty much beg a porter to take my suitcase!

On board the cabin was absolutely fine (Balcony cabin on A deck mid-ship), and yes the ship is looking tired in areas, but on the whole no complaints there.

I'm sad to say it was the very poor attitude of the staff which really let this cruise down. It started with breakfast at the buffet on the first morning, a handful of passengers, me included, were waiting for cups to be brought out to the drinks station when we were approached by the head manager, he asked a lady what she was doing and she just said that we were waiting for more cups, not complaining just stating the fact. He got very irate and told her to go to the other drinks stations to get a cup, when she said that her table was close to this one he was incredibly rude and told her to just to walk to another station and that "it wasn't difficult!" and then he walked off. We were all speechless, I've never heard anyone be spoken to like that on a cruise. No one was complaining, we were all quietly waiting and bearing in mind this was the first morning and we were still trying to get to grips with the layout of the ship.

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