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We had a TERRIFIC time on our GATE1 Danube River Cruise; THE stops were enjoyable and most of the tour guides were amazing: The best were Michael in Regensburg, Lyudmila in Melk, Gerhardt in Vienna, and Janko in Bratislava. The service was impeccable and our room steward Daniel and all of the waiters and waitresses were awesome (Trix and Marius, especially, who took excellent care of us during lunch and dinner every day). The food was mostly delicious, and we enjoyed relaxing on the upper deck. I only liked only two evening activities, the Hungarian and Bavarian evenings. There was one BIG problem though: for several days, there was a horrific smell in our rooms on the 3rd floor. It smelled like a sewer. The lounge in the aft was unbearable to enter because of the smell the entire trip. The biggest issue was that I don't think it was handled well by Soma, the Tour Manager, and by Gate 1. To be offered "free sodas and alcohol at lunch" as a way of placating, or compensating the passengers for this terrible smell, doesn't really cut it. At one point we were told that Gate 1 was “flying in engineers to take care of the problem at the next port”. There was still a smell for one day after this happened. This ship was only a year old, and to have to spray the room with room spray, body mist and/or my perfume to make it bearable to sleep in, is unconscionable. I can't imagine people wanting to pay thousands of dollars to smell a foul sewer smell. I frankly believe all of the passengers affected should get some kind of major credit for their next Gate 1 trip. I would like to take another river cruise but because of this issue, I may try Viking or another company.

OUTSTANDING - DESPITE THE ODOR

Monarch Empress Cruise Review by Misterbla

34 people found this helpful
Trip Details
We had a TERRIFIC time on our GATE1 Danube River Cruise; THE stops were enjoyable and most of the tour guides were amazing: The best were Michael in Regensburg, Lyudmila in Melk, Gerhardt in Vienna, and Janko in Bratislava. The service was impeccable and our room steward Daniel and all of the waiters and waitresses were awesome (Trix and Marius, especially, who took excellent care of us during lunch and dinner every day). The food was mostly delicious, and we enjoyed relaxing on the upper deck. I only liked only two evening activities, the Hungarian and Bavarian evenings.

There was one BIG problem though: for several days, there was a horrific smell in our rooms on the 3rd floor. It smelled like a sewer. The lounge in the aft was unbearable to enter because of the smell the entire trip. The biggest issue was that I don't think it was handled well by Soma, the Tour Manager, and by Gate 1. To be offered "free sodas and alcohol at lunch" as a way of placating, or compensating the passengers for this terrible smell, doesn't really cut it. At one point we were told that Gate 1 was “flying in engineers to take care of the problem at the next port”. There was still a smell for one day after this happened. This ship was only a year old, and to have to spray the room with room spray, body mist and/or my perfume to make it bearable to sleep in, is unconscionable. I can't imagine people wanting to pay thousands of dollars to smell a foul sewer smell. I frankly believe all of the passengers affected should get some kind of major credit for their next Gate 1 trip. I would like to take another river cruise but because of this issue, I may try Viking or another company.
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Cabin Review

Cabin
third floor, mid ship, French balcony - roomy enough, nice bathroom, nice view of river from our beds as we sailed.