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This is our 15th cruise, we sailed with such companies as Celebrity, MSC, Carnival, Royal Carribean, NCL, Costa. This time we sailed for a cruise on the Norwegian fjords on the Costa Pacifica (04-07 to 15-07). This cruise surprised us so much that we decided to write a review in English. The food on the ship is horrible in general and the whole service, every day on deck 9, a choice of 3 kinds of meat (chicken, pork, beef) and 3 side dishes (mashed potatoes, rice, boiled carrots). Either other food is either missing or quickly ending, most of the days the food on deck 9 looks like the photo below. Tomatoes and other vegetables are missing, only 2 kinds of salad. At the same time on the whole ship surprisingly delicious desserts compared to other cruise companies. In the restaurant the food is no different from the one offered on deck 9, at the gala dinner you will be served 1 crepe and a sandwich with sausage and butter for a snack. The waiter simply forgot about us for 1-1.5 hours and then served meals randomly. I received what I asked with a probability of 50%, I had never before seen such a frequency of errors in the restaurant. The wait was very long, and they could not bring paid tea to dessert because of this ordering the dessert lost any sense. We were at the restaurant 3 times, after which we realized that it was a waste of time (in other cruises we went every day) On the ship free tea can be found only in the morning, and this is the worst tea that I have ever seen. After breakfast, all the vending machines with tea were closed. Sports court works 2 hours in the morning and 2 hours in the evening, to get a basketball you need to find a sports instructor that is almost impossible, in this connection, sports courts are always empty. The ship has absolutely nothing to do, the only worthy musicians most of the time performed songs in German, shows below the average, often without decorations, the casino is empty, in a nightclub until 3 am there were games for children. Near our cabin 90% of the time was a basket with garbage, usually it moves to the cabin where the cleaning takes place, this time it just stood at our entrance, the dispenser for shampoo is broken, soap is missing, extraneous hair in bed, for 2 days the plum in Shower and flooded the toilet.  But of course the biggest surprise was to see the cockroaches that crawled into the fridge with desserts. There were about 10 of them at the same time in one place, the big ones quickly ran away and the middle and small ones managed to be photographed and videotaped. Never before have we seen this on a cruise, after that we did not want to eat on the ship. We came to the reception and informed that we want to refuse the service fee in connection with the listed problems, and we want to receive an official response regarding the inconveniences in the cruise, to which a man with a mustache as on the package "pringles" said that it should be, answering - "no "To any of our questions. 200 euros is a small amount, considering the cost of traveling through Norway, but not paying a tip was a matter of principle. Upon returning from the cruise, we wrote a letter to Costa Scandinavia, to the manager "Paola", describing the situation exactly as in this topic, we did not receive an answer within a week, after which we wrote to the main office of "CustomerService@costa.it", they also did not Answered nothing. In a cruise on ships Costa does not need to go because of a lower price or an interesting route, because the inconvenience delivered in the process can spoil your vacation. P.S apologize for bad English, used an interpreter to leave feedback on the international forum. Images on link https://cloud.mail.ru/public/2XsS/hAq18FpHC https://cloud.mail.ru/public/5CXg/tZxDP8xmP https://cloud.mail.ru/public/HQNk/hTbLN5jAP https://cloud.mail.ru/public/7Tiu/UkCZpy7kj https://cloud.mail.ru/public/A1xV/RiaHpjHNA https://cloud.mail.ru/public/MPT7/cuPRCDsPt https://cloud.mail.ru/public/9bVd/Vp9ejFhfV https://cloud.mail.ru/public/8BXk/hGgKFgb27 https://cloud.mail.ru/public/9Vav/ob2inwBts

Cockroaches on Costa Pacifica

Costa Pacifica Cruise Review by jasonkidd91

28 people found this helpful
Trip Details
This is our 15th cruise, we sailed with such companies as Celebrity, MSC, Carnival, Royal Carribean, NCL, Costa.

This time we sailed for a cruise on the Norwegian fjords on the Costa Pacifica (04-07 to 15-07). This cruise surprised us so much that we decided to write a review in English. The food on the ship is horrible in general and the whole service, every day on deck 9, a choice of 3 kinds of meat (chicken, pork, beef) and 3 side dishes (mashed potatoes, rice, boiled carrots). Either other food is either missing or quickly ending, most of the days the food on deck 9 looks like the photo below. Tomatoes and other vegetables are missing, only 2 kinds of salad. At the same time on the whole ship surprisingly delicious desserts compared to other cruise companies.

In the restaurant the food is no different from the one offered on deck 9, at the gala dinner you will be served 1 crepe and a sandwich with sausage and butter for a snack. The waiter simply forgot about us for 1-1.5 hours and then served meals randomly. I received what I asked with a probability of 50%, I had never before seen such a frequency of errors in the restaurant. The wait was very long, and they could not bring paid tea to dessert because of this ordering the dessert lost any sense. We were at the restaurant 3 times, after which we realized that it was a waste of time (in other cruises we went every day)

On the ship free tea can be found only in the morning, and this is the worst tea that I have ever seen. After breakfast, all the vending machines with tea were closed. Sports court works 2 hours in the morning and 2 hours in the evening, to get a basketball you need to find a sports instructor that is almost impossible, in this connection, sports courts are always empty. The ship has absolutely nothing to do, the only worthy musicians most of the time performed songs in German, shows below the average, often without decorations, the casino is empty, in a nightclub until 3 am there were games for children.

Near our cabin 90% of the time was a basket with garbage, usually it moves to the cabin where the cleaning takes place, this time it just stood at our entrance, the dispenser for shampoo is broken, soap is missing, extraneous hair in bed, for 2 days the plum in Shower and flooded the toilet. 

But of course the biggest surprise was to see the cockroaches that crawled into the fridge with desserts. There were about 10 of them at the same time in one place, the big ones quickly ran away and the middle and small ones managed to be photographed and videotaped. Never before have we seen this on a cruise, after that we did not want to eat on the ship.

We came to the reception and informed that we want to refuse the service fee in connection with the listed problems, and we want to receive an official response regarding the inconveniences in the cruise, to which a man with a mustache as on the package "pringles" said that it should be, answering - "no "To any of our questions. 200 euros is a small amount, considering the cost of traveling through Norway, but not paying a tip was a matter of principle.

Upon returning from the cruise, we wrote a letter to Costa Scandinavia, to the manager "Paola", describing the situation exactly as in this topic, we did not receive an answer within a week, after which we wrote to the main office of "CustomerService@costa.it", they also did not Answered nothing.

In a cruise on ships Costa does not need to go because of a lower price or an interesting route, because the inconvenience delivered in the process can spoil your vacation.

P.S apologize for bad English, used an interpreter to leave feedback on the international forum.

Images on link

https://cloud.mail.ru/public/2XsS/hAq18FpHC

https://cloud.mail.ru/public/5CXg/tZxDP8xmP

https://cloud.mail.ru/public/HQNk/hTbLN5jAP

https://cloud.mail.ru/public/7Tiu/UkCZpy7kj

https://cloud.mail.ru/public/A1xV/RiaHpjHNA

https://cloud.mail.ru/public/MPT7/cuPRCDsPt

https://cloud.mail.ru/public/9bVd/Vp9ejFhfV

https://cloud.mail.ru/public/8BXk/hGgKFgb27

https://cloud.mail.ru/public/9Vav/ob2inwBts
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