We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package.
We boarded in Naples, what chaos! As they began boarding the Select room packages, the crowd erupted, people fighting and yelling. MSC, did not handle this with any professionalism or organization.
Generally ship is a cross in design of RCL/Celebrity ships. However, space to passenger ratio makes common areas and buffet area very busy and congested. Pools always congested and many passengers hogged beds. No clear policy on timelines of unoccupied beds.
NOTE, is you have mobilty issues, no doors have automated openers. In common areas especially on open decks, you will need help.
In regards to food, it was lacking of options in buffet and MDR menu options could have been better. The food that was offered was good and tasty. Drink options were satisfactory for beverage package. Lots of cocktails included. However dining and bar areas we lacking staff. Dinner sometimes took 2 to 3 hours. Room service was at a surcharge and breakfast was continental options only.
Shows where not what I expected. Subpar. We did do Cirque show, that was great.
Port debarkation and embarkation was good. Shore Excursion desk was helpful. Be aware some excurtions have long transfer times.
In summary, MSC needs to reevaluate staffing and food options to be comparable to RCL or Celebrity etc. Until then, my recommendation is to look at other cruise options unless you are choosing this cruise on the basis of cost, then you must evaluate it on that basis and ignore some of the misses.
We had room 14036, an Accesible room. Be aware, this room is not accommodating with the third person. The third bed is a pull down from the ceiling in front of the bed. Blocking the veranda access and access to the other side of the bed. What a horrible design. We got a bed brought up for our special needs son. Other than this issue, cabin is typical, TV could have been better intalled with a flexible TV mount. Couldn't watch it from the bed. Cabin stewards are overwhelmed. They cant keep up. Calls for missing items never got addresed.
Had to go for toilet paper run in common area washrooms. We did not like the position balcony under a canopy where room is indented to the ship. No views of sea oncoming or out going.