Wanted to visit both Montreal and Boston. Paid for a mini suite but it is a balcony room with a mini suite price. Room was dirty, trash found upon entering.Toilet bowl was a disgrace. shower did not work on day #2 Cabin attendants have 30 rooms to take care of and can't get the job done.Room had warped draws and cabinets,dirty carpeting, piece of molding missing from inside bathroom door.Hallways smelled from sewage.Meals were not good. No festivities for either Canada Da 150 th anniversary or for July 4th. Specialty Italian restaurant an extension of top floor buffet. cancel our reservation.Entertainment was awful. Specialty restaurants no bargain.Sent food back because it was over cooked. This ship needs a major overhaul.Depressing and dark throughout the ship.Service desk gives you lip service. Have taken 9 cruises on Princess,several on Norwegian lines and one on Royal Carib. This was the worst ship we have ever been on. A rip off for the price. We will never go on Holland America again. Our travel agent contacted them for some credit or reduction and Holland America did nothing. You go on a cruise for entertainment,relaxation and good food.You want to be pampered not aggravated and upset

A cruise for those who don't want to go back

Veendam Cruise Review by cvhbear

6 people found this helpful
Trip Details
Wanted to visit both Montreal and Boston. Paid for a mini suite but it is a balcony room with a mini suite price. Room was dirty, trash found upon entering.Toilet bowl was a disgrace. shower did not work on day #2 Cabin attendants have 30 rooms to take care of and can't get the job done.Room had warped draws and cabinets,dirty carpeting, piece of molding missing from inside bathroom door.Hallways smelled from sewage.Meals were not good. No festivities for either Canada Da 150 th anniversary or for July 4th. Specialty Italian restaurant an extension of top floor buffet. cancel our reservation.Entertainment was awful. Specialty restaurants no bargain.Sent food back because it was over cooked. This ship needs a major overhaul.Depressing and dark throughout the ship.Service desk gives you lip service. Have taken 9 cruises on Princess,several on Norwegian lines and one on Royal Carib. This was the worst ship we have ever been on. A rip off for the price. We will never go on Holland America again. Our travel agent contacted them for some credit or reduction and Holland America did nothing. You go on a cruise for entertainment,relaxation and good food.You want to be pampered not aggravated and upset
cvhbear’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Vista Suite with Verandah
Cabin A 173
Awful. Small,warped furniture and draws,inside bathroom had molding missing,old and need a remodeling
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Walking Tour
    Decent tour until we got poured on.Some of the guides we had trouble understanding their English as they were French Canadians
    View All 21 Walking Tour Reviews