1. Home
  2. Cruise Reviews
  3. Westerdam
We have cruised on other lines. This was the first cruise in Holland America and will also be the last. By comparison to Princess, Norwegian and Royal Caribbean this ship was a disappointment. The stateroom steward was excellent but the other service on board was not nearly as good as what we have experienced before. The Guest service desk seemed very inexperienced and did not live up to commitments made. The booking agent also did not provide us with the same deal they gave our travel companions. The tour groups were very large and tour guides could not be heard. Not all wore microphones which were definitely needed with 50+ people in one group! The disembarkment process was clearly a message that Hollland America was no longer engaged with theur customer. They had us to the airport 2 hours before the line was even open for check in. We were dropped off and had to walk about 15 minutes (with our luggage and no porters) to get to the terminal. We were told a Holland America rep would be inside to assist. There was no one there to help us. Very disappointing.

Adriatic Dream

Westerdam Cruise Review by machalm16

1 person found this helpful
Trip Details
We have cruised on other lines. This was the first cruise in Holland America and will also be the last. By comparison to Princess, Norwegian and Royal Caribbean this ship was a disappointment. The stateroom steward was excellent but the other service on board was not nearly as good as what we have experienced before. The Guest service desk seemed very inexperienced and did not live up to commitments made. The booking agent also did not provide us with the same deal they gave our travel companions.

The tour groups were very large and tour guides could not be heard. Not all wore microphones which were definitely needed with 50+ people in one group!

The disembarkment process was clearly a message that Hollland America was no longer engaged with theur customer. They had us to the airport 2 hours before the line was even open for check in. We were dropped off and had to walk about 15 minutes (with our luggage and no porters) to get to the terminal. We were told a Holland America rep would be inside to assist. There was no one there to help us. Very disappointing.
machalm16’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Westerdam price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Signature Superior Verandah Suite
Cabin SY 6103
Cabin stateroom was very nice and our steward Kendal was awesome. He really was terrific.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins