• Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Westerdam Review

4.5 / 5.0
Editor Rating
1,082 reviews
47 Awards

Adriatic Dream

Review for Westerdam to the Eastern Mediterranean
User Avatar
2-5 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2017
Cabin: Signature Superior Verandah Suite

We have cruised on other lines. This was the first cruise in Holland America and will also be the last. By comparison to Princess, Norwegian and Royal Caribbean this ship was a disappointment. The stateroom steward was excellent but the other service on board was not nearly as good as what we have experienced before. The Guest service desk seemed very inexperienced and did not live up to commitments made. The booking agent also did not provide us with the same deal they gave our travel companions.

The tour groups were very large and tour guides could not be heard. Not all wore microphones which were definitely needed with 50+ people in one group!

The disembarkment process was clearly a message that Hollland America was no longer engaged with theur customer. They had us to the airport 2 hours before the line was even open for check in. We were dropped off and had to walk about 15 minutes (with our luggage and no porters) to get to the terminal. We were told a Holland America rep would be inside to assist. There was no one there to help us. Very disappointing.

Cabin Review

Signature Superior Verandah Suite

Cabin SY

Cabin stateroom was very nice and our steward Kendal was awesome. He really was terrific.

1 Helpful Vote
previous reviewnext review

Find a Westerdam Cruise from $449

Any Month
Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

International Sites

© 1995—2023, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map

  • Cookie Consent