We choose SilverSea to experience a luxury expedition.
The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin.
The quality of food was excellent however to have hot dishes served luke warm from the buffet at breakfast and lunch was a complete turn off. By the end of the week I was reduced to eating from the pasta station as this was the only food hot. Dinner service was dependent on the side of the restaurant you were seated. Waiting over 30 minutes from the end of main course until dessert arrived is not acceptable. The next night the meal service took over 3 hours to be completed.
The public rooms are tired with the door to the observation lounge half falling off and cracking window ledges in the theater.
The smoking policy makes no sense. With the smoking room attached to the panorama lounge every time the door is opened the room fills with the smell of cigarettes. The staff serve the smokers and their uniforms absorb the smoke. That made afternoon tea and bar service totally out of bounds.
After the recent refit the bedroom and sitting area are modern and comfortable unfortunately the bathroom is not up to standard for a premium product. A 2 minute shower fills the shower stall to overflowing and then takes 10 minutes to drain before the next person can have their brief shower. We had the plumber look at the problem 3 times before we were approached by management. The basic outcome was the problem could not be fixed and the drain would be sanitized at each room service.
After talking to other passengers this problem was widespread.
Also grouting was on the tiles and gaps in others.
We have traveled extensively with another premium cruise line and were considering changing our travel to SilverSea. After this experience NO WAY.