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Enchantment of the Seas Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,986 Reviews

Ship is falling apart...

Enchantment of the Seas Cruise Review by CRA4U

2 people found this helpful
Trip Details
  • Sail Date: Jul 2017
  • Destination: the Bahamas
  • Cabin Type: Inside Stateroom

Ship is old and beat up. Everywhere I looked something was broken, damaged or rusted. Definitely advertisement photos have HEAVY retouching. Food in main dining was awful. Had to send back dinner on three nights and left hungry. Charging extra for "upgraded" meals which are included on other cruises I have taken. Cruise shore excursions were over rated and we had one cut in half due to weather. Quest services was not helpful and basically said it was not their concern. When confronted about other problems (food quality, ship overall condition) they offered a 20% discount on next cruise. I don't think I would EVER go on this cruise line again. Most staff members seemed to be either new or just putting in their time. I have been on other cruise lines that actually make you feel welcome and take care of any issues that come up. Not at all satisfied.


CRA4U's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Inside Stateroom
Cabin M 3657

Was told only 2 people to a room. One of my kids couldn't go because of this. Saw several rooms that had 3 people. Was lied to during booking conversation.


Port & Shore Excursion Reviews

Was only able to spend about 20 minutes with Sting Rays due to weather. Once weather cleared we were not permitted to go back. No refunds or replacement was offered.

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Snorkeling

Equipment didn't fit right. Getting on and off catamaran boat was difficult and my wife is severely bruised. Staff was good and courteous.

View All 255 Snorkeling Reviews

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CRA4U
1 Reviews Written
2 Helpful Votes
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