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We previously had a wonderful cruise on Independence of the Seas and were really looking forward to this one. It's a holiday and we were determined to enjoy it...and we did. However, we could not believe how much the standards had dropped since our last cruise right the way across the ship. Despite a fairly recent refurb, the ship looked 'tired' in terms of decorating, furniture, fixtures and fitting from stateroom to bars and public areas. The food was of a far lower quality in the Windjammer and main dining room with a poorer choice and very dull, boring everyday menu items. I want to be wowed on my cruise. The entertainment was not great. A couple of fairly good headliners but the in-house production show had a very weird choice of musical numbers at times and are not the really spectacular shows of the past. Such a shame. We had a smile and a few words from every member of staff we met on our previous cruise. Some were great on this one, but the majority were not and several were downright surly or miserable. We had 4 complaints for guest services. Not once, did anyone take ownership or even apologise for errors. When we discovered our booking for the murder mystery night was cancelled,just a few minutes before we were due to start, not a word of apology for not being told, just, it's been re-arranged for this new date, take it or leave it. On anytime dining, we were seated in several different areas and saw how wide the difference was between servers etc. Some were chatty and informed us about what was on offer and gave good description of the food, others said nothing. I was a little annoyed on the last night when I decided to have the strip steak. When it was on the way, I overheard another server on the next table offering a fillet mignon upgrade for $10. I would have done this in a heartbeat - if our server had told us! We queued everywhere for everything and it was standing room only in the pools. RC have gone too far in terms of the number of guests on board for the available facilities. As you can tell, it was more a series of smaller things that combined to make us less than satisfied but if this is now representative of RC's cruise offerings, we will not be back.

ASTONISHING DROP IN STANDARDS

Navigator of the Seas Cruise Review by holidaysteve

5 people found this helpful
Trip Details
We previously had a wonderful cruise on Independence of the Seas and were really looking forward to this one. It's a holiday and we were determined to enjoy it...and we did. However, we could not believe how much the standards had dropped since our last cruise right the way across the ship. Despite a fairly recent refurb, the ship looked 'tired' in terms of decorating, furniture, fixtures and fitting from stateroom to bars and public areas. The food was of a far lower quality in the Windjammer and main dining room with a poorer choice and very dull, boring everyday menu items. I want to be wowed on my cruise. The entertainment was not great. A couple of fairly good headliners but the in-house production show had a very weird choice of musical numbers at times and are not the really spectacular shows of the past. Such a shame. We had a smile and a few words from every member of staff we met on our previous cruise. Some were great on this one, but the majority were not and several were downright surly or miserable. We had 4 complaints for guest services. Not once, did anyone take ownership or even apologise for errors. When we discovered our booking for the murder mystery night was cancelled,just a few minutes before we were due to start, not a word of apology for not being told, just, it's been re-arranged for this new date, take it or leave it. On anytime dining, we were seated in several different areas and saw how wide the difference was between servers etc. Some were chatty and informed us about what was on offer and gave good description of the food, others said nothing. I was a little annoyed on the last night when I decided to have the strip steak. When it was on the way, I overheard another server on the next table offering a fillet mignon upgrade for $10. I would have done this in a heartbeat - if our server had told us! We queued everywhere for everything and it was standing room only in the pools. RC have gone too far in terms of the number of guests on board for the available facilities. As you can tell, it was more a series of smaller things that combined to make us less than satisfied but if this is now representative of RC's cruise offerings, we will not be back.
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Cabin Review

Cabin 9372
Tired stateroom with rust markings down side of patio doors. Not very clean looking sofa. Some rusty fittings on balcony. Mini-fridge not cold. Reasonably sized. Very good attendant.
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