Norwegian Gem Review

4.0 / 5.0
2,589 reviews

My 4th time on NCL Gem but not a Gem this time.

Review for the Bahamas Cruise on Norwegian Gem
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Gilmone
10+ Cruises • Age 60s

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Sail Date: Jul 2017
Cabin: Inside

I do a family & friends cruise every Year. They were never on the Gem and wanted to do this cruise. I have been on the Gem 3 times before. I have always had very good experiences on the Gem. However, this time was different. The service was not good. It took over 2 hrs. being served dinner in the dining rooms. Even when we said we wanted to be served quickly, it was long. It was long in the speciality restaurants too. Especially Cagney. Modern's was good, but you are at you own pace in this Restaurant. People in my group complained that they couldn't get a Bar waiter out by the pool. You had to go to the bar to get a beverage. None of the crew seemed to know the ship. If you needed directions they gave you wrong info. This happened to a few of my group. Also, a few of my group had on board billing issues, myself included. I was getting no where with Guest Services or the Guest Service Manager. So after 3 days I called the Hotel Director and he got it resolved in a day. But I didn't receive a call from him. I looked at my account and saw that it was corrected & I called him. He said he did call me and I told him I never got a message. After all this aggravation for days you would think they would do something to make the Guest feel NCL, at least, cared about what happened. But they did nothing. I don't look for gifts but the Hotel Director was concerned that we would not be cruising with NCL again. It would have shown good public relations if he would have done something for us. We were happy he did get this billing issue corrected. The cruise director was pretty bland. However, C.D. Staff was good, especially Enver from Turkey. He should have been the C.D. He was full of energy and very funny & fun. My cabin Stewart, Louisito, was wonderful, meeting our every need. We did have a good time, but not as good as the other 3 times on the Gem.

Cabin Review

Inside

Cabin ID

The cabin was ok. Typical NCL inside cabin. They are a bit small, but I was prepared for that. I have been on many NCL cruises. The cabin Stewart was wonderful. His name is Louisito.

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