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Service great on the Jade. Food was good however they have cut back a bit on the menus in specialty restaurants. What they have is still very good. Entertainment was ok but the "Showtime Band" was excellent & best Ive ever seen on a cruise ship. The Iconcierge app was not well managed on this ship as it is on the larger ones. Frequently info there was incomplete or incorrect. The ship itself is very nice after the refurbishment! Fitness center was very good with equipment up to date. My wife enjoyed the spa. The casino was empty most of the time. We were most impressed by the consistent level of service. You can tell NCL must have processes in place to treat and reward their people well by the way the EE's treat the customers and the fact that many employees return to new contracts over & over. They just need someone to take ownership of the IConsierge app if they are going to sell it. It only had 3 ports listed for the whole 12 day trip & nobody in excursions could explain it.

Great service & good food. Norway was a beautiful place to visit.

Norwegian Jade Cruise Review by retiresammy

1 person found this helpful
Trip Details
  • Sail Date: July 2017
  • Destination: Norwegian Fjords
  • Cabin Type: Mini-Suite with Balcony
Service great on the Jade. Food was good however they have cut back a bit on the menus in specialty restaurants. What they have is still very good. Entertainment was ok but the "Showtime Band" was excellent & best Ive ever seen on a cruise ship. The Iconcierge app was not well managed on this ship as it is on the larger ones. Frequently info there was incomplete or incorrect.

The ship itself is very nice after the refurbishment! Fitness center was very good with equipment up to date.

My wife enjoyed the spa. The casino was empty most of the time. We were most impressed by the consistent level of service. You can tell NCL must have processes in place to treat and reward their people well by the way the EE's treat the customers and the fact that many employees return to new contracts over & over.

They just need someone to take ownership of the IConsierge app if they are going to sell it. It only had 3 ports listed for the whole 12 day trip & nobody in excursions could explain it.
retiresammy’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11112
very clean. Plenty of room. Very comfortable. Steward was excellent & has been with NCL for many years. The longevity of EE's says something!
Deck 11 Inside Cabins, Suite Cabins