It seems like everything was nickel and dimed for the vacation and even when paid for, it wasn't working. Case in point, we pre paid for a number of services and features, but when we got on ship, they were not on our itinerary.

1) On the third day (sailing day from Bermuda to St. Maarten) , my 100 lb, 12 year old, nephew was assaulted by a 6 foot 6 inch, 250 lb 70+ year old man in the sea plex at 8:30pm while on a Royal Caribbean Approved activity. His sister (14) and my daughter, 14, (his cousin) witnessed everything. Royal Caribbean promised us a copy of the incident report, but then when asked for it the next day, said we would have to get a lawyer to obtain it. This was handled (really not handled properly at all) by Royal Caribbean. That ruined our evening and half of the day on St. Maarten as we were not able to do what we wanted as we waited for the St. Maarten police to come. They did after about 3 or so hours. They were clearly on island time. For this alone, I would refund our entire trip or at least the equivalent of 25% as we basically lost this port of call. We are currently seeking legal advice.

2) We paid for the soda package, but found that there were very few machines on the ship -- just in Windjammer alone there were only 2 machines (there should be at least one machine every where you serve other drinks such as water and juice) and of the 2 machines, one was broken all week. Even if you found a working machine, there was often no ice, or no product (out of ginger ale for example). And that is after spending $10 or so a day for the package. Wouldn't have been a big deal had this just been included and not an extra charge. Read more