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Majestic Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
444 Reviews

Many Issues with the Majestic Princess

Majestic Princess Cruise Review by azcruser

18 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Asia
  • Cabin Type: Deluxe Balcony (obstructed view)

This was on the 28 day cruise from Rome to Singapore.

1.        The restrooms in the common area (levels 5, 6 and 7) had 50% or more consistently closed due to maintenance or were not functioning.  There must have been issues in construction or a maintenance issue for this to occur with such a new ship.  I reported this problem to the Passenger Service Desk.

2.       There was condensation dripping from the ceiling in the Princess Theater.  This occurred in the front section of the theater (about the front 10 rows).  The seats would get all wet and no one wanted to sit in them.  Or you would be sitting in them and all at once, you would have water dripping on you.  Again, appears to be a design flaw with the ship that A/C ducts were not properly insulated in order to prevent the condensation from the high humidity.

3.       Elevators were very hot.  Felt like no A/C.  Appeared to be a problem caused by the top floor (level 16) being very hot from door opening out to the pool area.  Again, there appeared to be a design flaw for the ship not being able to properly cool the upper floor and the elevator.  The rest of the ship felt warm all the time like the A/C could not keep up with the warm temperatures we had.  Poorly designed ship.

4.       The walls of our cabin made excessive noise anytime we encountered seas of 10 feet or more which isn’t even considered to be very rough.  I think we never encountered seas of over 13 feet.  The walls didn’t creak or groan but made a banging noise.  It would sound like someone was knocking on our door.  Twice during the night, my wife got up and went to the door thinking someone was knocking.  It was just a banging noise as the walls would shift or flex due to the rocking motion of the ship.  We have never encountered this on any other ship.  Again, appears to be a design flaw.

5.       On a 28 day cruise, we only had three production shows plus a repeat of one done earlier.  We usually have had two on a 7 day cruise.  That means we had only one half of the number what should be on a 28 day cruise.  Is Princess cutting back on the production shows?

6.       We marked our laundry to be done on a priority basis.  We noticed that were getting our laundry back after2 or three days.  We didn’t say anything about it earlier on the cruise but near the end of the cruise, we sent out the laundry we needed to have done for the balance of our trip.  We sent it out for priority on June 14 and when it wasn’t back by the early evening of June 15, I went to the Passenger Desk to find out what the problem.  They called the laundry and they said they could not find our laundry and we would hear something the next day.  I called the next morning (June 16) and the Passenger Service Desk said the Customer Service Officer would call back.  She called back while we were on tour and left a voice message that the laundry wasn’t lost but it wasn’t done yet.  It would be to us by 3 PM.  She said because there were too many Elite passengers, the ship had decided that Elite passengers could not have priority service with the laundry.  That was why our laundry was being returned late the whole cruise.  When we got back at 3:30PM, only one half had been returned.  I left three messages for the Customer Service Officer but she never returned a call.  The balance of the laundry showed up at about 5PM.  Is it true that a ship can arbitrarily decide to discontinue priority service for Elite passengers?  If so, shouldn’t there have been at least a notice given to the Elite passengers.  Can Princess just decide to delete or remove a service it says it will provide to Elite passengers like this?

7.       On the first night we got on the ship, I went down to the Passenger Service Desk to have a whole punched in our cruise card so we could attach it to our lanyards.  There were only 2 staff members manning the desk at 7:45PM.  After waiting about 40 minutes (and that was in the Elite line), we were told that they were not allowed to punch the cards due to the new locking mechanism for the cabin doors.  We were sent over to the ship store and after asking a representative, we were given a plastic sleeve that could hold the card and be attached to the lanyard.  Many people were upset about the time wasted in this situation.  Since elites probably use lanyards for their cards, this waste time annoyed your most travelled passengers.  My concerns are the following are as follows:  Why on the first night of the cruise with many new passengers getting on the ship, why was the Passenger Service Desk so undermanned?  Why couldn’t a simple sign be put up on the counter advising the passengers of this situation and a box of the holders set by the sign?  No one could think “outside of the box” and come up with a simple solution the serves the passengers better and frees up the staff at the Customer Service Desk.

8.       The trivia was held in the Princess Live.  Since about 95% of the seats in this venue are bolted to the floor, it made it difficult for teams to work together.  You had to crane over the back of the chair I front of you to confer with team members.  Again, a poor design flaw to have the chairs bolted to the floor.  You were unable to make a team circle for trivia.

9.       The food in the dining room can be described as unexciting.  Many of the dishes were blaw and limited in flavor.  The menu repeated about every 7 days.  The number of selections has been reduced from the past.  Had a lamb dish every night when most people do not eat that much lamb.   The salmon and chicken breast on the every night menu was dry and flavorless.

10.   This supposed to be a new ship but varnish on the rail on our balcony was already deteriorated and needed to be revarnished.  Again, questioning the quality of construction and maintenance. 

11.   I may be wrong but having every sign on the ship, even its name on the hull, being in both English and Chinese makes we wonder how much the Chinese government paid Princess for this.  Since the largest group on the ship were from Australia and this ship will be going to Australia in a few months for cruises there and New Zealand, they disliked the signage being in Chinese.  A lot of upset Australian passengers.

12.   The casino was a terrible design.  Because about 40% of the space has been dedicated to a VIP Casino, the regular Casino was shrunken.  Things were so tight with the slot machines being so close together, you were unable to walk down an aisle when some one was sitting in a chair at a machine.  Terrible design.  Again, virtually all machines were Chinese.  Most passengers disliked the machines.

13.   Only twice was there ever a show in the Vista Lounge.  Again, on past cruises there would be shows going on in both the Princess Theater and Vista Lounge.  Caused the Princess Theater to be overcrowded.  If you wanted to see the first show at the Princess Theater, you needed to get there at least 30 minutes ahead of the show.  Due to lack of shows in Vista Lounge, it appears Princess is cutting back on the entertainment budget.  Very disappointing.

14.   Chinese passengers represented at most 10% of the passengers but food on the dining room menu and the International Buffet had at least 40-50% of the menu designed for them.  Disappointing.

15.   The high end shops you put on the ship had limited traffic.  These are not the type shops the passengers were looking for.  The traditional cruise store was much smaller and had a reduced choice of inventory.  Poor marketing decision.

16.   The substitution of a French restaurant for Sabatini’s was odd.  The French restaurant appeared to be virtually empty every night.

17.   No gelato ice cream anymore.  Bad choice.

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Cabin Review

Deluxe Balcony (obstructed view)
Cabin DW E404

See my review. Bulkhead walls made loud banging noise. Ne ship but balcony rail already losing varnish.

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