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We were so looking forward to sailing on the new ship as wehave done countless seabourn cruises, it's a beautiful ship but they are obviously cutting back, they did not have the staff to attend to customer needs and so the service was apppaling in all areas, there were 6 of us onboard and all seabourn previous customers and not only we felt this but others did as well The pool area was like club med and you could never get a seat as people would put there towels down at 7 am and they were never removed, also people would walk in the ommo areas and the pool with their drinks, why when you can get a drink anywhere on this ship Bar areas you would wait 20 min for a drink and cabins not serviced well Seabourn lift you game as this was a major dissapointment and we will not sail on this ship again

Not the Seabourn we are accustomed to

Seabourn Encore Cruise Review by Wow traveller

11 people found this helpful
Trip Details
  • Sail Date: July 2017
  • Destination: Baltic Sea
  • Cabin Type: Veranda Suite
We were so looking forward to sailing on the new ship as wehave done countless seabourn cruises, it's a beautiful ship but they are obviously cutting back, they did not have the staff to attend to customer needs and so the service was apppaling in all areas, there were 6 of us onboard and all seabourn previous customers and not only we felt this but others did as well

The pool area was like club med and you could never get a seat as people would put there towels down at 7 am and they were never removed, also people would walk in the ommo areas and the pool with their drinks, why when you can get a drink anywhere on this ship

Bar areas you would wait 20 min for a drink and cabins not serviced well

Seabourn lift you game as this was a major dissapointment and we will not sail on this ship again
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Cabin Review

Veranda Suite
Cabin V6
Great cabin the same as all ships but modern and they have larger TV
Deck 11 Suite Cabins