Embarkation late but this was only the second cruise CMV had done with this ship. The cabin on the upper 10th deck was spacious and bright with plenty of space for clothes etc. Sadly, the toilet stopped working on three separate occasions and a plumber was called. The first two times it was fixed reasonably quickly, but our last night was spent with no working toilet and liaising with reception. I met about twenty people with similar problems to this, some involving flooded cabins. I also witnessed problems with toilets in communal areas. Dining was pleasant in the Waterside Restaurant in the evening. Breakfast and lunch was a bit chaotic and crowded. Scrambled egg and bacon was cold. We enjoyed the entertainment. Service was good on the whole but a little slow. We did two excursions, Norway in a Nutshell was excellent, Ice, Heights and Highlights was terrible and a waste of money. We queued for one and a half hours EACH way for the cable car, didn't have time for the sightseeing and a rushed visit to the Ice Bar. The excursions manager organised a 20% discount for this. As we spent three hours in a queue and missed the sightseeing we were not happy and contacted head office. That was one month ago and still no acknowledgement of letter. One activity we did do independently was the Water Plane. Expensive but worth every penny! There were some very good things about the Cruise but sadly overshadowed by the bad ones. Customer Service is sadly lacking. Not sure if we will cruise again but would not go with CMV.