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Firstly a bit of background, we were recommended this cruise by the travel agent as another advertised deal had gone. We were traveling as a couple (both in our late twenties) and I've done 3 cruises before hand but never with P&O. The itinerary looked fantastic, Stavanger, Olden, Flam and Bergen and with this ship being quite new and almost twice the size of the last cruise we did we were very exicted. Boarding and first impressions of attrium was excellent, we got straight on with minimal wait and our luggage beat us to our room. I'll break it down section by section, starting with Dining. We had an "Early Savers Rate" which basically meant we saved 100pp to give up the right to pick a room, or dining preference. We could state what we would prefer which would be fixed dining (I like being on a large table and getting to know the waiters, other guests) we were given Freedom Dining, as obviously they prioritised other guests which was fine. The Service in the resturant was good but not the same personal and friendly service we have had on previous cruises. We had a few different waiters (because we were freedom) but we just felt it lacked that interaction. Main gripe also was how dinner which should be a key part of the cruise experience felt rushed in freedom. Often we were only sat down for 30 seconds before being asked what we would like from the menus. The queue for freedom dining became quite large after about 730pm so we tended to get down there early as it also meant we got a better seat. The Wine Waiter was fantastic on our cruise, really friendly and would recommend certain wines and engage with us in conversation about our day. Also Formal Nights we love, it was very well supported on board. Part of the crusing experience for us and its nice to make an effort for one or 2 nights on your holiday. Room our cabin was a little smaller than we've had before (we only booked an inside) but was clean, modern and the layout for the size was brilliant. The shower leaked on the bathroom floor as the seal had clearly gone which was the only minor gripe. I reported this at the end of the cruise so they could fix it before the next lot came on but was told it's the same in every room. The Cabin TV was great too, had a selection of movies on demand for free too. Only small thing was we couldnt check our onboard balance which we liked doing on our last cruise to keep track of bar spending. Ship/Activities The ship itself was very disapointing, they clearly know their target market. We saw hardly any couples under the age of 35 and its clear why. There was nothing to do onboard apart from sit around and eat/drink. Our last cruise we had mini golf, climbing wall etc and that ship was half the size. I don't know who designed this ship but the layout is horrendous. Loads of people getting lost, there are no stairs in the middle of the ship. If you tried to take a lift you'd wait forever (half of the reason for this though is people taking a lift 1 or 2 floors when quite capable of walking) The Theatre was very underwhelming, it was quite small and no bar or waiter services. It lacked that wow factor but the shows themselves were decent. Live Lounge and the Crows Nest were fantastic. Adam the pianist in the crows nest was lovely and the onboard band Pulse were the best i've ever seen on a ship. Motown night was a great laugh. Other small positives were there was plenty of seating on deck even by the pools. Gym was excellent. Service Was just average, not bad but not great with the exception of our room attendant and wine waiter who were fantastic. The whole ship is setup for the english market and it felt a bit too much like butlins at sea at times but there was a great selection of british beers which was very welcome. Coasting down the fjords watching them go by whilst enjoying a doom bar was great. Ports and Excursions Stavanger, Olden, Flam & Bergen are all fantastic. We didn't book any excursions as I am confident and happy enough to arrange my own stuff depending on weather and what we want to see with local transport / tour operators. The excursions were overpriced and ill give an example as to why. In Flam the Railway is the main focal point, you can book tickets to this online prior to the cruise with the railway directly and it will cost you about £5 a ticket. Once onboard P&O would like £75 for the same trip. The train is about 20metres from the dock and that might be generous. Overall we enjoyed our cruise but mainly down to the ports, there was nothing particularly bad about the cruise it was just very average on board. Having spoken to other guests who have cruised with other ships they said to us don't judge P&O on Britannia the others are much better.

Good but not great, ship was a disappointment

Britannia Cruise Review by kreig0908

18 people found this helpful
Trip Details
Firstly a bit of background, we were recommended this cruise by the travel agent as another advertised deal had gone. We were traveling as a couple (both in our late twenties) and I've done 3 cruises before hand but never with P&O.

The itinerary looked fantastic, Stavanger, Olden, Flam and Bergen and with this ship being quite new and almost twice the size of the last cruise we did we were very exicted. Boarding and first impressions of attrium was excellent, we got straight on with minimal wait and our luggage beat us to our room.

I'll break it down section by section, starting with Dining.

We had an "Early Savers Rate" which basically meant we saved 100pp to give up the right to pick a room, or dining preference. We could state what we would prefer which would be fixed dining (I like being on a large table and getting to know the waiters, other guests) we were given Freedom Dining, as obviously they prioritised other guests which was fine.

The Service in the resturant was good but not the same personal and friendly service we have had on previous cruises. We had a few different waiters (because we were freedom) but we just felt it lacked that interaction. Main gripe also was how dinner which should be a key part of the cruise experience felt rushed in freedom. Often we were only sat down for 30 seconds before being asked what we would like from the menus. The queue for freedom dining became quite large after about 730pm so we tended to get down there early as it also meant we got a better seat.

The Wine Waiter was fantastic on our cruise, really friendly and would recommend certain wines and engage with us in conversation about our day.

Also Formal Nights we love, it was very well supported on board. Part of the crusing experience for us and its nice to make an effort for one or 2 nights on your holiday.

Room

our cabin was a little smaller than we've had before (we only booked an inside) but was clean, modern and the layout for the size was brilliant. The shower leaked on the bathroom floor as the seal had clearly gone which was the only minor gripe. I reported this at the end of the cruise so they could fix it before the next lot came on but was told it's the same in every room.

The Cabin TV was great too, had a selection of movies on demand for free too. Only small thing was we couldnt check our onboard balance which we liked doing on our last cruise to keep track of bar spending.

Ship/Activities

The ship itself was very disapointing, they clearly know their target market. We saw hardly any couples under the age of 35 and its clear why. There was nothing to do onboard apart from sit around and eat/drink. Our last cruise we had mini golf, climbing wall etc and that ship was half the size.

I don't know who designed this ship but the layout is horrendous. Loads of people getting lost, there are no stairs in the middle of the ship. If you tried to take a lift you'd wait forever (half of the reason for this though is people taking a lift 1 or 2 floors when quite capable of walking)

The Theatre was very underwhelming, it was quite small and no bar or waiter services. It lacked that wow factor but the shows themselves were decent.

Live Lounge and the Crows Nest were fantastic. Adam the pianist in the crows nest was lovely and the onboard band Pulse were the best i've ever seen on a ship. Motown night was a great laugh.

Other small positives were there was plenty of seating on deck even by the pools. Gym was excellent.

Service

Was just average, not bad but not great with the exception of our room attendant and wine waiter who were fantastic.

The whole ship is setup for the english market and it felt a bit too much like butlins at sea at times but there was a great selection of british beers which was very welcome. Coasting down the fjords watching them go by whilst enjoying a doom bar was great.

Ports and Excursions

Stavanger, Olden, Flam & Bergen are all fantastic. We didn't book any excursions as I am confident and happy enough to arrange my own stuff depending on weather and what we want to see with local transport / tour operators. The excursions were overpriced and ill give an example as to why.

In Flam the Railway is the main focal point, you can book tickets to this online prior to the cruise with the railway directly and it will cost you about £5 a ticket. Once onboard P&O would like £75 for the same trip. The train is about 20metres from the dock and that might be generous.

Overall we enjoyed our cruise but mainly down to the ports, there was nothing particularly bad about the cruise it was just very average on board. Having spoken to other guests who have cruised with other ships they said to us don't judge P&O on Britannia the others are much better.
kreig0908’s Full Rating Summary
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