This has taken much too long to complete because of the lack of response from Holland America subsequent to the cruise. But it is too important not to complete it, so that potential customers know what they are getting into with Holland America.

First let me say that the overall Antarctica/South America experience was unique and fulfilling. The scenery and educational experience in Antarctica were spectacular. The South America ports of call were less than fulfilling. Shopping did not cater to tourists, and merchants were only open at limited times. The shore excursions – I did white water rafting, a winery tour, a gaucho farm, and a park with a waterfall and a whisky sour and dance celebration afterwards – were all excellent! Onboard entertainment catered to the elderly, but that is what 99% of the people onboard were.

Unfortunately, the Holland America experience was extremely disappointing. I have sailed with Holland America on 3 prior occasions and had always been favorably impressed. This sailing was surprisingly different from what I had always remembered. The ship was Ms. Zaandam. I believe there are newer, more luxurious ships, and perhaps they concentrate more on a luxurious experience. However, I can only speak to the Zaandam in this review, which exhibited extremely poor customer treatment before, during and after the cruise, from booking to onboard and onward to the President’s Office post-cruise. Read more