Celebrity Eclipse Cruise Review by marniridge
- Sail Date: June 2017
- Destination: British Isles & Western Europe
As my wife is disabled and in a wheelchair, my comments are based on the suitability of the vessel for the two of us.
First impression on arrival on board were quite good, although the crew member who showed us to our cabin did not know their way around.
A lot of thought had gone into the design of the disabled cabin, and this was explained to us very well by the cabin steward.
The ship then held its safety briefing for passengers. UNFORTUNATELY they did not check that all passengers could see the video being shown or that they could see the crew member putting on the lifevest Also there was nothing in the briefing to or about what disabled passengers should do in the event of an incident. This was reported to a crew member at the time, but no action taken. We later had a meeting with the safety manager who referred us to the safety video in the room, but there was nothing there either or on the back of the cabin door. He informed us that they had 2 regulations on board that covered our issue but either could not or would not tell what they were. He thanked us for our comments and said he would look into the issue and feedback to us. We had to ask on each of the last 3 days of the cruise before we had a response in writing, and this only said that management had discussed it and the issue has now gone to their head office, so far no further feedback
We found that the corridoors between cabins were wide and the best we have experienced with a wheelchair, also the space between tables in the buffet and also between food counters in the buffet were excellent It was a shame that there were no labels for a wheelchair passenger to read so that they knew what hot food was on offer, and also no trays for use by wheelchair users or their carers. In the theatre there were ample allocated wheelchair spaces.
The staff appeared exceptionally friendly, and we also received the impression that staff on the gangways had actually been trained on handling wheelchairs, which is very unusual.
There did seem to be quite a few reminders of things happening on board, this for us was bordering on the holiday camp atmosphere.
The standard of shows was average to good although some items were unique.
And the organisation of shore trips was superb even for wheelchairs users.
Overall this cruise for us was in many ways very enjoyable, but was spoilt by lack of communication of essential information like safety information and was the food choice. was.
250,000+ people have entered their email