We had never been on a cruise but heard that Scenic was one of the leaders for river cruises and we had always wanted to go to Myanmar so it seemed a perfect combination. We thought that we would try our the company with a view to doing some serious European river cruising in the future. We'd done a lot of independent travel all over Asia and love it. Frankly we felt that the tour was beefed up to appear more interesting than it was. The Irrawaddy River is the most disinteresting waterway, there is simply nothing to see from the water and it was a very disappointing trip. The water is like a warm caramel milkshake, murky and frothy.
When I gave feedback the company thanked me but was not at all interested in retaining me as a customer.
In their position I would have asked to be given the chance to prove how wonderful Scenic tours could be. Maybe offer a big discount on a future booking or some incentive. Instead they admitted that the cruise of the Irrawaddy was new and they were still feeling their way.
Other guests on the cruise admitted that the cruise was not up to the usual Scenic standard and as they were all repeat customers Scenic must do something right but they really missed out on this one. The land content, except for Mandalay was good although when we went on busses we were often put on tatty, old, buses. If this was all that was available we would have understood but there were lots of modern well appointed busses chartered by other tour companies that we saw along the same routes.
The boat was lovely, although already showing signs of wear and tear after only 40 days sailing. The cruise director and staff were wonderful but there were so many other things that needed fixing. Our guide was very friendly but almost impossible to understand and wasn’t pro-active. He gave us the bare minimum of information.
We are off to Europe to cruise but because it's obvious Scenic aren't interested in having us as customers we will look for other companies who will value our business.
The cabin was nicely appointed and very comfortable.