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Zaandam Review

4.0 / 5.0
Editor Rating
558 reviews
5 Awards

"Facilities Manager" should be FIRED ! And NoroVirus Aboard !

Review for Zaandam to Alaska
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felixnola
10+ Cruises • Age 50s

Rating by category

Cabin
Embarkation
Dining
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Additional details

Sail Date: Jul 2017
Cabin: Large Ocean-View Stateroom

I'll start with the positive and end with the negatives... First, I've sailed on numerous cruises with a variety of cruise lines. I like the size and look of the Zaandam. The ship was clean and well-appointed. The entertainment was excellent and the service of the crew was top-drawer. I have no complaints with the cabin other than it did not have a refrigerator.

Now, lets get to the negatives. Without a refrigerator, you need water and ice. I was on the "Dolphin" deck or 1st Floor; meaning, I had to go up to the Lido Deck (8th Floor) to obtain water and ice. (Oh, don't tell me there was an ice bucket in the room; it was never filled.) The small size of the glasses offered (around 6-7 ounces) means you will be spending alot of time doing the rounds. (Sure, you can bring a BIG drink-holder; but this practice is frowned upon because it can pass germs from your Big Drink to others). Next, the food was sub-par. I give Carnival (even though it owns HAL) better marks for the food. Having cruised on Luxury ships (Radisson Diamond), I have a sophisticated palate. So, it was not that the choices were too complicated, it was simply that there was nothing to "fall" back on to if you were not interested in the small choices. HAL needs a COMMON meat and COMMON salad on every menu to fall back on if the choices are all UN-common. Add a common poultry, fish and pasta and your back in business. The specialty restaurants were both extremely good. The Lido restaurant was fair at best. Few daily changes and the menu was not good. I found myself eating peanut-butter for breakfast and spaghetti for lunch (at least 3 times). The way the buffet is run is "start down there"...but it breaks up and slows down due to the different sections which causes confusion and long waits.

The worst problem the entire trip was the heat. I decided to travel to Alaska to get the hell away from the heat. Oh, Alaska was fine..temperature wise. It was the ship ! From the minute you board until you debark, get ready to spend alot of time trying to find ways to cool down. ALL of the common/public areas were awfully hot. The "Explorers" area was the worst. Yes, there were alot of older people on board...I presume the "Facilities Manager" thinks all older people love the heat. Well, they got plenty of it. When I first entered my room the air was on the lowest/coolest level. I told the cabin steward that the air was not working. He looked confused. And did nothing. What does this mean? It's simple. The ship had "flipped" the system. If you did not need heat, you got nothing else. The system, ship-wide, was not "geared" to allowing for air conditioning. You're only recourse; spend lots of time outside.

Cabin Review

Large Ocean-View Stateroom

Cabin D

OK

Port Reviews

Seward

The embarkation was fast. The town was too expensive.

Glacier Bay

it was nice to see.

Haines

Nothing to see here..keep moving.

Juneau

Lots to see and do.

Ketchikan

Looks like the same stores I saw in Cozumel.

370 Helpful Votes

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