We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in all 11 days of eating breakfast we were never able to get all three without having to continually ask again and again, We mentioned this to the maitre d and he wrote it down in his little book.......the evening that put us over the edge was the next to the last night....we went to dinner at 8.....had wine and ordered off he regular menu.....when nothing arrived after one hour, I went to the maitre d and very quickly our appetizers arrived....cold....then the soup.....cold". At that point we had been sitting for nearly 90 minutes,....we did something we have NEVER done......we walked out and went to the hotel manager. He asked why we had never complained before and was flabbergasted and said we would hear from him (never did) and did offer us room service. That same afternoon we had gone to afternoon Tea..we were seated by the hostess, sat for 20 minutes, before WEnhadmto request a pot of tea.....none of this is acceptable at this level of cruising. Our last meal was fine,ordered coffee and desert.....desert was finished and we never received our coffee.....we walked out and the waiter came running after us telling us he would have it sent to the room!!!! We have been very fortunate and have traveled on every cruise line except Crystal,........this was, by far, the worst service we have ever experienced...I would tell anyone thinking of cruising with Silver Seas to rethink your decision! As additional note, embarkation should have warned us of things to come. At airport ,there was no porter to help us with our luggage till we got into terminal, at which time they said why didn't we let their guys do it, and we asked,what guys! On arrival at ship ,we had no help finding luggage off bus, then no one was there to assist us or even elderly cruisers up the gangplank,which went from dock to 5th deck..some people, like us, carried substantial hand luggage. Interestingly, they were there on debarking to help us down.
Loved our butler who tried to make everything perfect! Room was lovely and always clean. Seems this is where good service ended.Main criticism were the lack of nice size HD televisions,which were embedded in the mirrors.There were 2 tv's, but they only gave you one remote per room. They got us another one only after complaining.Overall, though, room and its servicing were up to standard and even exceeded expectations