1. Home
  2. Cruise Reviews
  3. Celebrity Eclipse
We were very excited about this itinerary and every port was wonderful. As many have already said there were issues with getting off the ship a few times--long lines and terrible gangways, the change in itinerary caused many to miss one of the most desired ports and information and communication was seriously lacking. To add more on those issues--we are a very active and physically capable couple and we even had to be very cautious getting off the ship a couple times--I don't know how people with physical limitations did it, which is also why it took so long to disembark. I don't know why the ship couldn't have figured out a better way to disembark people. The itinerary change was very frustrating and everyone's first evening on board was very stressful and with everyone trying to rebook, schedule and deal with the sudden change. There were a lot of very upset people. We were told by our private tour operator that they couldn't reschedule our tour and accommodate us so after unsuccessful attempts to book a ships tour to the beaches at Normandy (which were all full) we decided to get off early with another couple and were able to find a tour operator in the terminal who would take us. It wasn't the best tour as the driver and guide spoke very little English but at least we were able to get to and see all that we wanted. The ship was very poor in conveying information. I hate the way that announcements can only be heard in the hallways so if you're in your room you miss out on some of the information. They weren't good about putting pertinent information in the daily schedules. It seemed every port had a different gangway location and sometimes we never heard when we were able to get off. The most annoying day though was leaving Amsterdam and we happened to be out on our balcony and realized that we were going through locks which was very interesting but there hadn't been any announcement by the captain or any mention in the daily planner so a lot of people missed this mini version of the Panama Canal. Not sure if some of these issues were due to the fact that the ship hadn't been to some of the ports recently or that the cruise director had just arrived on board at the beginning of the cruise but the staff seemed a little disorganized. However the ports, food, and staff made it a wonderful cruise! It was very port intensive with only 2 sea days out of 14 so it was an exhausting trip. Since we had not been to any of these ports we tried to cram as much into each day as we possibly could. The other surprise was the sunrises and sunsets. It stayed light until about 10:30 pm and the sun came up around 4:00am. No matter how we tried to close the curtains the sun woke us up early every morning which also added to our exhaustion. We were very happy with all our meals in the main dining room. We did select dining and had reservations every night. The maitre 'd knew us by about the 3rd day and always had our table waiting for us. Service was excellent and the food was the best we've had. As others have said the Murano and Tuscan seem to be declining in food and service and I'm not sure it's worth the high uncharge. We do enjoy Sushi on Five but miss that all the ships don't have the Lawn Club Grill. The Cafe Bacio is always wonderful. The music in the atrium was always great and geared to the age of the people on the ship, however the disc jockey that was usually set up by the Martini Bar played more rap music and played it too loud! He was asked several times to turn the volume down. The crew was fantastic! Everyone was friendly, helpful and the service was great! Can't wait for our next Celebrity cruise in January and April 2018!

Great cruise with a few glitches

Celebrity Eclipse Cruise Review by swapilot

2 people found this helpful
Trip Details
We were very excited about this itinerary and every port was wonderful. As many have already said there were issues with getting off the ship a few times--long lines and terrible gangways, the change in itinerary caused many to miss one of the most desired ports and information and communication was seriously lacking. To add more on those issues--we are a very active and physically capable couple and we even had to be very cautious getting off the ship a couple times--I don't know how people with physical limitations did it, which is also why it took so long to disembark. I don't know why the ship couldn't have figured out a better way to disembark people. The itinerary change was very frustrating and everyone's first evening on board was very stressful and with everyone trying to rebook, schedule and deal with the sudden change. There were a lot of very upset people. We were told by our private tour operator that they couldn't reschedule our tour and accommodate us so after unsuccessful attempts to book a ships tour to the beaches at Normandy (which were all full) we decided to get off early with another couple and were able to find a tour operator in the terminal who would take us. It wasn't the best tour as the driver and guide spoke very little English but at least we were able to get to and see all that we wanted. The ship was very poor in conveying information. I hate the way that announcements can only be heard in the hallways so if you're in your room you miss out on some of the information. They weren't good about putting pertinent information in the daily schedules. It seemed every port had a different gangway location and sometimes we never heard when we were able to get off. The most annoying day though was leaving Amsterdam and we happened to be out on our balcony and realized that we were going through locks which was very interesting but there hadn't been any announcement by the captain or any mention in the daily planner so a lot of people missed this mini version of the Panama Canal. Not sure if some of these issues were due to the fact that the ship hadn't been to some of the ports recently or that the cruise director had just arrived on board at the beginning of the cruise but the staff seemed a little disorganized. However the ports, food, and staff made it a wonderful cruise! It was very port intensive with only 2 sea days out of 14 so it was an exhausting trip. Since we had not been to any of these ports we tried to cram as much into each day as we possibly could. The other surprise was the sunrises and sunsets. It stayed light until about 10:30 pm and the sun came up around 4:00am. No matter how we tried to close the curtains the sun woke us up early every morning which also added to our exhaustion. We were very happy with all our meals in the main dining room. We did select dining and had reservations every night. The maitre 'd knew us by about the 3rd day and always had our table waiting for us. Service was excellent and the food was the best we've had. As others have said the Murano and Tuscan seem to be declining in food and service and I'm not sure it's worth the high uncharge. We do enjoy Sushi on Five but miss that all the ships don't have the Lawn Club Grill. The Cafe Bacio is always wonderful. The music in the atrium was always great and geared to the age of the people on the ship, however the disc jockey that was usually set up by the Martini Bar played more rap music and played it too loud! He was asked several times to turn the volume down. The crew was fantastic! Everyone was friendly, helpful and the service was great! Can't wait for our next Celebrity cruise in January and April 2018!
swapilot’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Eclipse price drops
250,000+ people have entered their email

Cabin Review

Deluxe Veranda
Cabin 1A 7257
Great cabin location with just about 10 cabins away walk from the elevator. Quiet. Only complaint being that it was just left of where a lot of people would smoke outside (on deck 5 I think )so we'd get smoke drifting up at times.
Panorama Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews