• Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Crystal Symphony Review

-- / 5.0
Editor Rating
322 reviews
50 Awards

Great Cruise But We Got Gouged on an Excursion

Review for Crystal Symphony to the Baltic Sea
User Avatar
10+ Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2017
Cabin: Penthouse Suite with Verandah
Dining Room
White Nights in St. Petersburg--this photo was taken at 11pm!
We created a scavenger hunt for the kids and their friends. They had to roa

This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There was more than one meal where neither my father nor I ate more than two bites of our entrees. Thank goodness for Penthouse room service from the specialty restaurants (Prego and Silk Road) or we'd gone hungry. I'd like to try other cruise lines but my dad prefers Crystal.

The biggest disappointment had to do one of the excursions. For convenience, we book most of our excursions through Crystal, understanding that we pay a premium for the convenience and peace of mind. Typically a 3-4 hour tour costs $69-99 per person which I think is fair.

We like active tours so we booked a very interesting and fun Me-Mover excursion in Copenhagen.It's an unusual tour, sort of like a bicycle powered by a stair master. Everyone enjoyed it immensely. The next day, we happened to walk by the tour operator's storefront again and asked the proprietor much they charge for the 3 hour tour we had just taken. He told us it costs 300 DKK which is about US $46. I was floored. Crystal had charged us $229 each. Even if you add in an extra $50/person for the 10 min shuttle ride to the bike shop where we began our tour, we felt gouged. I'd sure like to know how they justified that price. Needless to say, I won't blindly book my excursions via Crystal ever again.

Cabin Review

Penthouse Suite with Verandah

Cabin PS

Stateroom needs an update. Nice bathroom. Serenity is much nicer. Maybe it will improve with the upcoming renovation.

8 Helpful Votes
previous reviewnext review

Find a Crystal Symphony Cruise

Any Month
Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

International Sites

© 1995—2023, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map

  • Cookie Consent