• Write a Review
  • Boards
  • Log In
Serenade of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,679 Reviews

Never again on Royal Caribbean

Serenade of the Seas Cruise Review by vluthra66

6 people found this helpful
Trip Details
  • Sail Date: Jun 2017
  • Destination: the Baltic Sea
  • Cabin Type: Large Ocean View Stateroom

Rude staff, poor service, very unresponsive to needs. Food quality was very bad.

Breakfast: Orders that had any variation from the menu, for example no cheese on my egg, were often wrong because the staff did not understand english well. It took may attempts to fix wrong orders. It took 25 minutes to get a cup of coffee in the dinning room. Orders were missing toasts. The list goes on.

Bars: Rude staff. Even the main bars were missing drinks from the menu. Bar tenders were not willing to fetch the drinks from another bar or order the bottles for their bar. They made us go around fetching drinks form bars across the ship.

Customer Service: Very poor grasp of english language. Based on their responses, it was evident they did not understand the question.

Internet: Very bad quality. Signal dropped every five minutes. I took my device to the help desk. The tech representative tried to connect to the wifi, saw the errors message pop up, then asked me what is the problem. When I asked him to look at the error message, he looked confused and said would you like a refund. A friend on the ship told me to turn of the wifi and then turn it back on, problem solved but with no help from the staff.


vluthra66's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Large Ocean View Stateroom
Cabin I 9206

Port & Shore Excursion Reviews


Previous ReviewNext Review
vluthra66
1 Reviews Written
6 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Royal Caribbean Serenade of the Seas Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.