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Our experience on the MSC Divina was hit or miss for most of the week. It would have been nice to know about the "kids travel free" promotion before we booked because there were kids everywhere. Do not take this cruise if you want a relaxing, romantic vacation. There were kids running up and down the hallways, they would jump in front of you to order their (non alcoholic) drinks at the bars, race up and down the stairs, cut in front of you at the buffet, and hog every pool and hot tub on the ship. Parents would even bring their kids into the only "adults only" area of the ship to sit at the bar and take up precious deck chairs. There was no place to go to escape these kids! Besides the abundance of rude children on the boat, we had to contend with incompetent bar staff. It would be nice for all the bar staff to be aware of daily and ongoing specials. On more than one occasion, we would inquire about a special we had read about in the daily newsletter and the bartender would tell us he couldn't give us that special or it was only for a certain bar on the ship. Another time, my husband ordered a bucket of beer and the promotion said "buy 4, get the 5th beer free". He was charged for 5 beers and when he asked about the promotion that was displayed on the bar, the bartender had no idea what he was talking about. Another bartender reluctantly fixed the charge. Our room was nice and the attendant was quick to get us whatever we needed. Thankfully, there were no kids next door to us, but we could hear kids running up and down the hallways, screaming, every day. Where were their parents? The entertainment was top notch and probably the highlight of our cruise. Check out the Michael Jackson tribute on the last night. Michael Jackson is a hard performer to imitate, but the dancing was perfect. He lip synced the songs; there aren't too many performers who can sing AND dance like Michael Jackson. We purchased the restaurant package and ate at the Galaxy Disco restaurant, Eatly Steakhouse and Eatly Pizza. They were all amazing! It's well worth the expense. My husband had the best filet at Eatly Steakhouse that he has ever eaten - and he's a former restaurant manager at a steakhouse! The buffet food was above average. The desserts were always satisfying, particularly the eclairs. I think I ate a whole plate of coffee eclairs in one day. The coffee in the buffet was horrible. I liked the coffee in the restaurants better. We ate at the Black Crab restaurant for a few breakfasts and lunch. They were all good and the service was excellent. Our dinners in Villa Rosa were hit or miss. Sometimes our waitress, Anna, was on top of things, and other times she seemed slammed. She was always gracious and did her best to get us what we needed, but I think she got overwhelmed some nights. The excursions that we received were excellent, especially the catamaran cruise in St. Maarten. Since our flight home wasn't leaving Miami until 6 p.m., we decided to book an Everglades excursion. We put our bags at our door with a grey tag on them the night before disembarkation, as instructed. We arrived at the meeting point on the ship on time and followed our group to baggage claim. Only problem was our bags were not there! A few others in our group could not find their bags. After waiting for more than an hour, some in our group found their bags among the other color tags and boarded the tour bus with all the other people who had been waiting patiently for them. Unfortunately, we sent the bus on its way because we didn't want to hold up the others while we continued to look for our bags. About 15 minutes later, we found our bags against the wall, away from the baggage carousels. We filled out a claim form to get our $140 back for the excursion we missed, but were told we would have to call corporate office later to ask for a reimbursement. We'll see if we ever get that money back. The staff (non MSC) at the port said they rarely hear about people getting their money back for missed excursions due to delayed baggage. That's comforting. This was our 4th cruise, first time on MSC. It has been more than a decade since we last cruised. We typically travel to all-inclusive resorts when we visit the Caribbean. We like not having to worry about getting charged extra for ice cream, specialty coffee or drinks (alcohol and non-alcohol). It seemed like we had to bring our cruise ID card to everything so they could keep track of us and our charges. We don't have to worry about that at all-inclusive resorts. Yes, we don't get to visit multiple locations when we stay at a resort, but that's not the most important part for us anyway. We like the idea of paying one amount before we get there and not being nickeled and dimed every time we order something. I don't get the idea that MSC wants to compete with the all-inclusive resorts, but they should reduce the number of times a guest would need to pay for food, drinks or services over and above what they paid for before they boarded. With the abundance of all-inclusive vacations to choose from in the Caribbean, MSC would put themselves in front of the other cruise lines if they catered to those who enjoy a hassle-free vacation.

Kids everywhere!

MSC Divina Cruise Review by Dawnbird2

8 people found this helpful
Trip Details
  • Sail Date: June 2017
  • Destination: Eastern Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
Our experience on the MSC Divina was hit or miss for most of the week. It would have been nice to know about the "kids travel free" promotion before we booked because there were kids everywhere. Do not take this cruise if you want a relaxing, romantic vacation. There were kids running up and down the hallways, they would jump in front of you to order their (non alcoholic) drinks at the bars, race up and down the stairs, cut in front of you at the buffet, and hog every pool and hot tub on the ship. Parents would even bring their kids into the only "adults only" area of the ship to sit at the bar and take up precious deck chairs. There was no place to go to escape these kids!

Besides the abundance of rude children on the boat, we had to contend with incompetent bar staff. It would be nice for all the bar staff to be aware of daily and ongoing specials. On more than one occasion, we would inquire about a special we had read about in the daily newsletter and the bartender would tell us he couldn't give us that special or it was only for a certain bar on the ship. Another time, my husband ordered a bucket of beer and the promotion said "buy 4, get the 5th beer free". He was charged for 5 beers and when he asked about the promotion that was displayed on the bar, the bartender had no idea what he was talking about. Another bartender reluctantly fixed the charge.

Our room was nice and the attendant was quick to get us whatever we needed. Thankfully, there were no kids next door to us, but we could hear kids running up and down the hallways, screaming, every day. Where were their parents?

The entertainment was top notch and probably the highlight of our cruise. Check out the Michael Jackson tribute on the last night. Michael Jackson is a hard performer to imitate, but the dancing was perfect. He lip synced the songs; there aren't too many performers who can sing AND dance like Michael Jackson.

We purchased the restaurant package and ate at the Galaxy Disco restaurant, Eatly Steakhouse and Eatly Pizza. They were all amazing! It's well worth the expense. My husband had the best filet at Eatly Steakhouse that he has ever eaten - and he's a former restaurant manager at a steakhouse! The buffet food was above average. The desserts were always satisfying, particularly the eclairs. I think I ate a whole plate of coffee eclairs in one day. The coffee in the buffet was horrible. I liked the coffee in the restaurants better. We ate at the Black Crab restaurant for a few breakfasts and lunch. They were all good and the service was excellent. Our dinners in Villa Rosa were hit or miss. Sometimes our waitress, Anna, was on top of things, and other times she seemed slammed. She was always gracious and did her best to get us what we needed, but I think she got overwhelmed some nights.

The excursions that we received were excellent, especially the catamaran cruise in St. Maarten. Since our flight home wasn't leaving Miami until 6 p.m., we decided to book an Everglades excursion. We put our bags at our door with a grey tag on them the night before disembarkation, as instructed. We arrived at the meeting point on the ship on time and followed our group to baggage claim. Only problem was our bags were not there! A few others in our group could not find their bags. After waiting for more than an hour, some in our group found their bags among the other color tags and boarded the tour bus with all the other people who had been waiting patiently for them. Unfortunately, we sent the bus on its way because we didn't want to hold up the others while we continued to look for our bags. About 15 minutes later, we found our bags against the wall, away from the baggage carousels. We filled out a claim form to get our $140 back for the excursion we missed, but were told we would have to call corporate office later to ask for a reimbursement. We'll see if we ever get that money back. The staff (non MSC) at the port said they rarely hear about people getting their money back for missed excursions due to delayed baggage. That's comforting.

This was our 4th cruise, first time on MSC. It has been more than a decade since we last cruised. We typically travel to all-inclusive resorts when we visit the Caribbean. We like not having to worry about getting charged extra for ice cream, specialty coffee or drinks (alcohol and non-alcohol). It seemed like we had to bring our cruise ID card to everything so they could keep track of us and our charges. We don't have to worry about that at all-inclusive resorts. Yes, we don't get to visit multiple locations when we stay at a resort, but that's not the most important part for us anyway. We like the idea of paying one amount before we get there and not being nickeled and dimed every time we order something. I don't get the idea that MSC wants to compete with the all-inclusive resorts, but they should reduce the number of times a guest would need to pay for food, drinks or services over and above what they paid for before they boarded. With the abundance of all-inclusive vacations to choose from in the Caribbean, MSC would put themselves in front of the other cruise lines if they catered to those who enjoy a hassle-free vacation.
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 11113
Great cabin, great view! Our only negative was the shower would leak all over the floor, so we had to put several towels on the floor.
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