1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
Having been on other Alaska cruises, we chose this one to see Hubbard Glacier. We found alternative new activities at the ports that we had visited previously. The weather cooperated for the most part and our group had a very memorable cruise. This particular ship, the Celebrity Infinity, shows its 15 yr old age and I would steer other cruisers away from it. There was a smell of sewage inside in some of the public areas and even outside the ship. There was rust showing in many areas. There was huge chunks of paint peeling and loose screws on the heated pool edges. The stateroom sink and toilet had stains and rust showing and the replaced shower floor tiles stuck up in places. The towels were worn and the shower curtains were so thin they stuck to you. The stateroom frigs were not cold - they were only cool. Dining room windows were so dirty that we decided to eat in the buffet if there was something worth seeing outside. The Dining Room meals were hit and miss. The first few days we ate there but by the end of the cruise, only a few of our group were eating there. The menu choices were nothing special. Some meals were tasty but some were cold or overcooked and chewy. They served lobster on a day that we were in port late so we missed our early diner reservation that evening and missed the lobster. Usually ships serve lobster on the dressier nights. The theater entertainment was mostly unremarkable with only the last production show being worthy of being called a production. The aerial couple were good. The party band in the lounge was very talented and was worth listening to in the Constellation Lounge. The heated pool was hot and very pleasant. We went in a number of times. The covered area allowed us to relax outside in the sun a little. The staff was generally friendly and helpful. The ship had a naturalist that was very good and energetic but she will be leaving soon to get her Doctorate Degree. The cruise director was from Argentina which was a nice change in pace from the typical Australian or English cruise director. Although he was quite entertaining, the onboard cruise activities were not as exciting as we are used to. The ship excursions were expensive so we arranged the same tours on our own for less money before and during the cruise. Although our Concierge Class of stateroom was a small step up from our normal balcony and had a few extra amenities, I can't say that it was worth the extra money (although the plush bathrobes were nice to go to the pool). We only got one "fresh fruit" plate that had 4 small pieces on it. We got one small vase of flowers about halfway through the cruise. We did not get the extra hair dryer, but we didn't really need it. The binoculars were very small and useless. Our steward was friendly but repeatedly forgot to give us an extra towel and never left any towel animals on the bed like we are used to. Finally, I would like to give a heads up to other cruisers that Celebrity does not provide a copy of all room charges on the last night like other cruise lines do. (Apparently, we were supposed to look them up on our stateroom TV.) Luckily, I got a copy on my own a day before we left and went over the cryptic codes with a staff member, but when we got home, my sister had to call them a number of times to get a copy of her bill and to resolve a number of problems with the her billing. Good news - for all her efforts, a supervisor waived some charges in recognition of her troubles. Also, unlike other cruise lines, Celebrity placed a number of individual pending charges or holds on our charge card account that took 3 to 5 days to clear, even after the final bill was posted. This was a little disconcerting until they finally cleared. Embarkation in Vancouver was quick and smooth at 2 pm but we had to walk very long distances to the various check in and security stations. Early self-disembarkation in Vancouver was very quick and we were off the boat by 7:45 with no customs needed. In conclusion, I feel that Celebrity has declined since our last cruise with them a few years ago. They need to retire this ship. They need improve their dining experiences and their customer billing practices.

Good itinerary, good weather, friendly staff, tired ship

Celebrity Infinity Cruise Review by north112

16 people found this helpful
Trip Details
  • Sail Date: June 2017
  • Destination: Alaska
Having been on other Alaska cruises, we chose this one to see Hubbard Glacier. We found alternative new activities at the ports that we had visited previously. The weather cooperated for the most part and our group had a very memorable cruise.

This particular ship, the Celebrity Infinity, shows its 15 yr old age and I would steer other cruisers away from it. There was a smell of sewage inside in some of the public areas and even outside the ship. There was rust showing in many areas. There was huge chunks of paint peeling and loose screws on the heated pool edges. The stateroom sink and toilet had stains and rust showing and the replaced shower floor tiles stuck up in places. The towels were worn and the shower curtains were so thin they stuck to you. The stateroom frigs were not cold - they were only cool. Dining room windows were so dirty that we decided to eat in the buffet if there was something worth seeing outside.

The Dining Room meals were hit and miss. The first few days we ate there but by the end of the cruise, only a few of our group were eating there. The menu choices were nothing special. Some meals were tasty but some were cold or overcooked and chewy. They served lobster on a day that we were in port late so we missed our early diner reservation that evening and missed the lobster. Usually ships serve lobster on the dressier nights.

The theater entertainment was mostly unremarkable with only the last production show being worthy of being called a production. The aerial couple were good. The party band in the lounge was very talented and was worth listening to in the Constellation Lounge.

The heated pool was hot and very pleasant. We went in a number of times. The covered area allowed us to relax outside in the sun a little.

The staff was generally friendly and helpful. The ship had a naturalist that was very good and energetic but she will be leaving soon to get her Doctorate Degree. The cruise director was from Argentina which was a nice change in pace from the typical Australian or English cruise director. Although he was quite entertaining, the onboard cruise activities were not as exciting as we are used to. The ship excursions were expensive so we arranged the same tours on our own for less money before and during the cruise.

Although our Concierge Class of stateroom was a small step up from our normal balcony and had a few extra amenities, I can't say that it was worth the extra money (although the plush bathrobes were nice to go to the pool). We only got one "fresh fruit" plate that had 4 small pieces on it. We got one small vase of flowers about halfway through the cruise. We did not get the extra hair dryer, but we didn't really need it. The binoculars were very small and useless. Our steward was friendly but repeatedly forgot to give us an extra towel and never left any towel animals on the bed like we are used to.

Finally, I would like to give a heads up to other cruisers that Celebrity does not provide a copy of all room charges on the last night like other cruise lines do. (Apparently, we were supposed to look them up on our stateroom TV.) Luckily, I got a copy on my own a day before we left and went over the cryptic codes with a staff member, but when we got home, my sister had to call them a number of times to get a copy of her bill and to resolve a number of problems with the her billing. Good news - for all her efforts, a supervisor waived some charges in recognition of her troubles. Also, unlike other cruise lines, Celebrity placed a number of individual pending charges or holds on our charge card account that took 3 to 5 days to clear, even after the final bill was posted. This was a little disconcerting until they finally cleared.

Embarkation in Vancouver was quick and smooth at 2 pm but we had to walk very long distances to the various check in and security stations. Early self-disembarkation in Vancouver was very quick and we were off the boat by 7:45 with no customs needed.

In conclusion, I feel that Celebrity has declined since our last cruise with them a few years ago. They need to retire this ship. They need improve their dining experiences and their customer billing practices.
north112’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews