Prinsendam Cruise Review by cruise**77
- Sail Date: August 2009
- Destination: British Isles & Western Europe
- Cabin Type: Signature Suite with Verandah
Several tours were cancelled during the days we actually did get off the ship, many of the rest were overpriced for what we did get, and some didn't do several stops on the itinerary.
On the ship, service in the main dining room was very slow, and the quality of food in the Lido was well below previous HAL cruises. Given the small size of the ship, there was very little to do on the unplanned days at sea. We didn't spend money on a cruise to play an extra game of bingo or team trivia!
In the end, HAL initially offered a 15% discount on a future cruise, and then upped it to 25% after the final port (Edinburgh) was cancelled. some people did seem to feel this was adequate (those who sail only on HAL and had already booked another trip, so they could apply the discount), but for the rest of us, given all the issues, this seems totally inadequate. I would point out that you have to spend more money on a future HAL cruise to use the credit (i.e., no refund offered).
On the positive side, the Pinnacle restaurant was very good -- both food and service, the wine list was impressive, and the library, although small, was quite nice (with all the extra days at sea we spent plenty of time there).
So, our experience was very negative and seemed to be a combination of worse than normal weather, an over cautious captain, and what appeared to be an inexperienced crew.
We will never sail on the Prinsendam again, and our next couple cruises will not be on HAL. Maybe a river cruise next, then back to Princess.
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