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This is the 7th cruise company that I travel with and 1st time with CMV. The trouble starts from the minute when you checked in... Even though I've input all info online in advance that info was still wrong (took me as UK citizen instead of US)... And the passenger card was never work when I embark/disembark for the next 7 days.... I think a big part of the horrible experience that we had on this cruise ship was from the crews that are not properly trained and have no authority in taking care of the problems/complaints right on the spot. Out of 700 crew on the ship, maybe only 5% English is their mother language, which still won't bother me too much as long as they understand the guests' requests or complaints but obviously it wasn't the case here. Mainly they put Ukrainian crew to the reception desk which they don't have any authority to correct the billing errors or other adjustment, everything needs to go to "accountant" who in turn was never present at the reception desk.... Anyway, there was simply too many incidents within this week frustrating me and there is no way for me taking CMV again in the future, period....

It is simply not ready to provide the service... Crews are not ready neither...

Columbus Cruise Review by pcc2628

16 people found this helpful
Trip Details
This is the 7th cruise company that I travel with and 1st time with CMV. The trouble starts from the minute when you checked in... Even though I've input all info online in advance that info was still wrong (took me as UK citizen instead of US)... And the passenger card was never work when I embark/disembark for the next 7 days.... I think a big part of the horrible experience that we had on this cruise ship was from the crews that are not properly trained and have no authority in taking care of the problems/complaints right on the spot. Out of 700 crew on the ship, maybe only 5% English is their mother language, which still won't bother me too much as long as they understand the guests' requests or complaints but obviously it wasn't the case here. Mainly they put Ukrainian crew to the reception desk which they don't have any authority to correct the billing errors or other adjustment, everything needs to go to "accountant" who in turn was never present at the reception desk.... Anyway, there was simply too many incidents within this week frustrating me and there is no way for me taking CMV again in the future, period....
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Cabin Review

Cabin 11139
I was paying top dollar for a junior suite (most expensive stateroom on the ship), and I've got a fogged window/door right at the center....