Well we started planning our American holiday two years ago, and found the cruise while we were surfing the web.
From the first contact requesting a brochure the service was amazing.
When it came tie to book our trip, we received a call from America to us in Australia, we didn't even have to pay for the phone call.
We were delighted to find out that we could select our own cabin, and that we would be given the night before our cruise in a hotel in New Orleans included in our package, and would be taken to the America by bus from the hotel.
On embarkation we were greeted by friendly staff easily identified by their uniform, and informed that our cabin was waiting for us to move on in.
From that moment on we were treated like royalty.
I have a food allergy and was invited, along with others with allergies/special diets, to meet the Chef. He very nicely explained about his food prep area and that all allergies/special requests were noted and would be carefully monitored. One passenger was a full Vegan and the Chef and Head Mai'tre D assured her that she was fully catered for. We were not made to feel at any time that we were a "trouble".
Our cabin was spacious and very comfortable, with a private balcony, all cabins except those on the main deck have balconies, which had a table and two chairs so we could enjoy the sights and sounds of the Mississippi as we sailed along.
Each day we were able to help ourselves to a sumptuous array of fresh fruit/cereals/danishes, as well as a selection of hot choices of the day. French toast/eggs/oatmeal/bacon etc.
Lunch and the evening meal included wine or beer or juice, and if you liked a little from this selection and a little from that, the wait staff simply advised the Chef and that's what you got.
The shore excursions included in the cruise were well planned, organised and carried out. The night before we were given a run down on the next day's activity which included any access issues, for example long walk/stairs/ramps. Nothing was missed out.
The evenings entertainment was varied, and included a talk by the on-board historian who was very knowledgeable and informative.
The musicians were fabulous, and each a different take on jazz/blues/old favourites.
I can not speak highly enough of the Crew, by the end of the first day we were known by name, greeted warmly by all we came across and nothing seemed like too much trouble.
As in any activity things do not always go quite as planned, but if this happened we didn't seem to hear about it til it was over and fixed, a sign of true professionals.
If we could, we would do the other half of the Mississippi with this line, but sadly time didn't allow this, but fingers x'd we will one day get to sail again with the America and her fabulous crew.
Spacious, well fitted out. Private bathroom and balcony. 5*