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Cruising for years only ever done far eastern river cruises and many sea cruises so thought would try European for a bit of luxury. Boat was very nice. Lift goes to bar and dining floors but not sun deck. Cabin on lower floor was very nice. Well laid out, very good beds and pillows. Big t.v.poor hairdryer (bring your own) plenty of space, good shower. All cabins on boat at all grades were identical except for extra space at windows or balconies. (apart from owners suite and maybe one other) Let down by the range and quality of food. The buffets instead of diner were awful. It did improve a bit after lots of complaints. It took 2 hours to eat dinner. This was not the excellent staffs fault. They needed more staff, and to attempt to serve 173 people at the same time from a small galley was impossible. All tours were fine. All staff friendly and efficient (sometimes in the face of adversity) Very hot weather which caused problems with water level on the Danube so the last two days itinerary had to be changed. These things happen but it was extremely badly handled we were kept in the dark about what was happening and when we tried to find out we were either given a small amount of incorrect information or nothing at all. Would have given it 4 stars if food and info had been better. Tried to fill in Emeralds own survey but the (third) e survey address I was given did not work.

Good, but some not so good

Emerald Sun Cruise Review by damemargi

2 people found this helpful
Trip Details
Cruising for years only ever done far eastern river cruises and many sea cruises so thought would try European for a bit of luxury. Boat was very nice. Lift goes to bar and dining floors but not sun deck.

Cabin on lower floor was very nice. Well laid out, very good beds and pillows. Big t.v.poor hairdryer (bring your own) plenty of space, good shower. All cabins on boat at all grades were identical except for extra space at windows or balconies. (apart from owners suite and maybe one other)

Let down by the range and quality of food. The buffets instead of diner were awful. It did improve a bit after lots of complaints. It took 2 hours to eat dinner. This was not the excellent staffs fault. They needed more staff, and to attempt to serve 173 people at the same time from a small galley was impossible.

All tours were fine. All staff friendly and efficient (sometimes in the face of adversity)

Very hot weather which caused problems with water level on the Danube so the last two days itinerary had to be changed. These things happen but it was extremely badly handled we were kept in the dark about what was happening and when we tried to find out we were either given a small amount of incorrect information or nothing at all.

Would have given it 4 stars if food and info had been better. Tried to fill in Emeralds own survey but the (third) e survey address I was given did not work.
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Cabin Review

Cabin 110
Very good, beds, pillows T.V. space, shower. Hairdryer to weak.