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Ports of call especially Greece were the main reasons for this cruise. After several cruises with Celebrity and a wonderful cruise on the Silhouette in April we were looking forward to this cruise. The ship is the largest of the Celebrity Solstice fleet and the least well run of all Celebrity ships. From useless Guest relations staff and management to incompetent food preparation services, we would never sail on the Reflection again. The kitchen could not handle special dietary concerns for advanced notice meals and the ordering at Cafe el Bacio and getting a decaf drink was a 50-50 proposition if you did not watch them make your drink. If you have a health concern be VERY, VERY careful. Meals, when properly prepared, ranged from inedible to very good. Regular meals that consisted of a beef dish varied at the same table. One had a melt in the mouth steak and another could barely cut it with a knife, let alone chew it. Service was good but despite the efforts of the waiters and the maitre'ds, you never knew what quality meal you would get in the main dining room. After the first night several tables around us were never occupied again for the entire cruise. We suspect people were at the Ocean view cafe or an upscale venue after the first night experience. Stateroom attendant was superior, entertainment was excellent with the exception of he boring and repetitive productions shows. Any problems brought to the attention of the Guest Relations desk were mainly ignored. The Captains Club Hostess was the only one who really cared if one enjoyed the cruise or not.

Cruise from Hell

Celebrity Reflection Cruise Review by edtennis

11 people found this helpful
Trip Details
Ports of call especially Greece were the main reasons for this cruise. After several cruises with Celebrity and a wonderful cruise on the Silhouette in April we were looking forward to this cruise. The ship is the largest of the Celebrity Solstice fleet and the least well run of all Celebrity ships. From useless Guest relations staff and management to incompetent food preparation services, we would never sail on the Reflection again. The kitchen could not handle special dietary concerns for advanced notice meals and the ordering at Cafe el Bacio and getting a decaf drink was a 50-50 proposition if you did not watch them make your drink.

If you have a health concern be VERY, VERY careful.

Meals, when properly prepared, ranged from inedible to very good. Regular meals that consisted of a beef dish varied at the same table. One had a melt in the mouth steak and another could barely cut it with a knife, let alone chew it.

Service was good but despite the efforts of the waiters and the maitre'ds, you never knew what quality meal you would get in the main dining room. After the first night several tables around us were never occupied again for the entire cruise. We suspect people were at the Ocean view cafe or an upscale venue after the first night experience.

Stateroom attendant was superior, entertainment was excellent with the exception of he boring and repetitive productions shows. Any problems brought to the attention of the Guest Relations desk were mainly ignored. The Captains Club Hostess was the only one who really cared if one enjoyed the cruise or not.
edtennis’s Full Rating Summary
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Cabin Review

Ocean View
Cabin 07 8101
Front of the ship, very quiet, great stateroom attendant. Much larger than other Ocean view cabins. Bit of a walk to dining rooms at the other end of the ship.
Vista Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Pompeii Walking Tour
    Short bus ride, could do without the Cameo factory. Again, an excellent guide and Pompeii is a really great place to get an idea of a Roman city as the eruption allowed many parts of the city to be in better condition than any most other Roman ruins.
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