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Upon arrival at Tilbury for embarkation we were confronted with a two hour wait due to computer problems, not as bad as we thought as we were topped up with some fizzy wine for the duration. upon boarding we were shown to our cabins (Four booked for a party of eight) which had more water in them than the two advertised pools, all were flooded and were in the process of being dried out, although they were obviously aware of the problems they still took us to our cabins, strange! We waited at Customer Services for nearly four hours until we were eventually moved after initially being offered alternative accommodation of a lower grade than we had booked, we ended up in an outside cabin on Navigator deck which once again was outdated but entirely adequate. The problems of flooding were quite widespread through out all the cabins a problem rumoured to be caused by the vacuum system used for waste disposal in the toilets, although not confirmed. On board the deck areas quite pleasant but obviously dated due to the age of the ship, both pools and the hot tubs empty with no sign of them being filled although they did mange to fill one pool during the voyage, rubbish not collected and strangely enough a wheelie bin in the pool shower. All staff although suffering from a total lack of training were both pleasant and attentive throughout the cruise. Entertainment was mediocre in the evening and non existent during the day. bar prices reasonable as opposed to other cruise ships. Food being a major problem as most courses were served up luke warm and not as presentable as you would expect more thrown on a plate than presented. Breakfast buffet was a mishmash of undercooked bacon and sausages and trying to get an egg or omelette was a trial in itself as the guy cooking was always going away from his station to report a problem, I actually gave up in the end and settled for the scrambled. Problems with crockery and utensils during busy times in the buffet were also a major grumble for most passengers. On day two we opted for the restaurant for breakfast which was of no better quality and decided to get our own breakfast again the next day at least we choose our own rubbish. Overall a very disappointing Cruise, and will not be using CMV again, I will hasten to add that I contacted CMV upon our return on the 14th and have still not received a reply, so much for Customer service.

NOT READY FOR PAYING GUESTS

Columbus Cruise Review by karaokefaz

24 people found this helpful
Trip Details
Upon arrival at Tilbury for embarkation we were confronted with a two hour wait due to computer problems, not as bad as we thought as we were topped up with some fizzy wine for the duration. upon boarding we were shown to our cabins (Four booked for a party of eight) which had more water in them than the two advertised pools, all were flooded and were in the process of being dried out, although they were obviously aware of the problems they still took us to our cabins, strange! We waited at Customer Services for nearly four hours until we were eventually moved after initially being offered alternative accommodation of a lower grade than we had booked, we ended up in an outside cabin on Navigator deck which once again was outdated but entirely adequate. The problems of flooding were quite widespread through out all the cabins a problem rumoured to be caused by the vacuum system used for waste disposal in the toilets, although not confirmed.

On board the deck areas quite pleasant but obviously dated due to the age of the ship, both pools and the hot tubs empty with no sign of them being filled although they did mange to fill one pool during the voyage, rubbish not collected and strangely enough a wheelie bin in the pool shower.

All staff although suffering from a total lack of training were both pleasant and attentive throughout the cruise.

Entertainment was mediocre in the evening and non existent during the day. bar prices reasonable as opposed to other cruise ships.

Food being a major problem as most courses were served up luke warm and not as presentable as you would expect more thrown on a plate than presented. Breakfast buffet was a mishmash of undercooked bacon and sausages and trying to get an egg or omelette was a trial in itself as the guy cooking was always going away from his station to report a problem, I actually gave up in the end and settled for the scrambled.

Problems with crockery and utensils during busy times in the buffet were also a major grumble for most passengers. On day two we opted for the restaurant for breakfast which was of no better quality and decided to get our own breakfast again the next day at least we choose our own rubbish.

Overall a very disappointing Cruise, and will not be using CMV again, I will hasten to add that I contacted CMV upon our return on the 14th and have still not received a reply, so much for Customer service.
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Cabin Review

Cabin 11193
Ok, slightly dated but acceptable