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Pre-Cruise: We were a group of 8 adults traveling from Philadelphia and Boston to Venice. American Airlines had a very convenient non-stop from Philadelphia directly to and from Marco Polo Airport in Venice. Pre and Post cruise we stayed on the mainland at the Crowne Plaza Quarto d’Altino which was modern, not too expensive, and on a direct train line into Venice (3.40 euro and 25 min to St Lucia Station). The Hotel had a cruise package which gave us free transportation to/from the airport and to/from the cruise port. Our rate also included a free breakfast buffet. This strategy allowed us to drop off all of our luggage and then take the train to enjoy Venice. Embarkation Day 1: We were dropped off at the cruise port and were on the ship by 11AM. No issues. We had one sky suite (6132) and three balcony cabins (6032, 7100, 7102). The sky suite near mid-ship had a great expanded balcony. We all had Go Best and the Premium Drink Package. The sail out from Venice was just amazing! We all gather on the large balcony of our sky suite and had champagne and treats. Overall the rooms were in good shape for an older ship. On boarding, two of us had lunch in Luminae (excellent!). That night the eight of us dined for my Birthday in the Tuscan Grill where we had an excellent meal and outstanding service. A couple of us did not care for the sweet steak sauce on the filets. Day 2- Koper, Slovenia – Ordered Room Service Breakfast. It really beat going to the Oceanview Café! We took a Celebrity tour around the area by bus and a walking tour of Piran which was beautiful. The Koper old city was really beautiful for walking around as well. We had dinner for the first time in the main dining room. Meals in the MDR all week were just OK at best. We did Celebrity Select dining and always had to wait 20-30 min for a table. Service was slow but waiters were friendly. Day 3- Zadar, Croatia – We ate breakfast in the Oceanview Café. Advice- go to the rear and get fresh eggs and omelets or on the starboard side fresh poached eggs. Everything written about the beauty of Croatia is more than true! There was plenty to experience just walking around Croatia. You need to get kuna from an ATM as euros are not taken by the local vendors. We had another non-memorable dinner in the MDR after waiting a long time for a table. Day 4- Dubrovnik, Croatia- possibly the most scenic and beautiful of all of the scenic ports on the entire trip. This was our only tender port and the locals were not too good with the process. We took a private Game of Thrones tour and it was fantastic. It included the botanical gardens (Kings Landing gardens) as well. Old town Dubrovnik is spectacular! Yes there is a Game of Thrones shop there too. That night the eight of us dined in Qsine for my wife’s birthday celebration. It is a new addition to Constellation. It was great fun for our group and food and service were excellent. Day 5- Split, Croatia- Another scenic gem with an amazing old town area. Just walked around and ate pizza, prosciutto, and gelato. This was a general theme in these towns and a good plan! Some went to the beach- beautiful but not sandy- just pebbles. That night back to waiting for a mediocre meal and slow service in the main dining room. We kind of decided we were done with it! Day 6- Kotor Montenegro – The group was not in agreement on the best and most scenic port – either Dubrovnik or Kotor. It was hard to choose! We took a private tour around the area which included a boat to Our Lady of the Rock. Montenegro is one of the most beautiful places I have ever been to and again the old town area was a gem as well. That night we tired of the MDR so I paid extra for the entire group ($30pp) to have dinner in Luminae as my guests. Everybody thought this was the best dining experience of the entire cruise. The service from the Luminae team is on another level entirely above the MDR. Day 7 – At Sea – finally a break from the port intensive itinerary. Everybody slept in and had a lazy day. Lunch for some was at the new Top Deck Burger Bar (for a fee). See my separate mini-review. We had lunch in Luminae and again it was very good. Day 8- Naples – Our group split up. Two went to Pompeii by private taxi. The rest of us took a private tour to Capri where we truly enjoyed Anacapri and then had a lunch at a private winery with an amazing view. We did the Blue Grotto too. Tourist trap but we are glad we did it. The fast ferry was about an hour each way and was packed. Go early! Dinner was in Oceanview Café – the buffet is very good and in the back there was an area for made-to-order grilled steaks, chicken and fish. On the port side there was a custom stir-fry station which was very good. Day 9 – Messina, Sicily – Again we took a private tour where we spent three hours in Taormina on our own, then lunch above it in Castelmola. Just as beautiful and much less crowded. Our tour guide then took us to the best cannoli shop in Messina before going back to the ship. I again invited the entire group to dine in Luminae which was yet another great dining experience. Day 10- At Sea – We were all very tired and just relaxed. And Packing! Had burgers at the Top Deck Burger Bar for lunch. Day 11- Back in Venice. We were able to get off the ship by 9AM and it was a breeze! We later spent the next two days in Venice before flying home. We utilized the Hop On Hop Off Boat for 20 euro instead of public transportation. Well worth it. What We Loved – the Adriatic itinerary and ports are just amazing! Dinners in specialty restaurants and Luminae. Every night at the Sunset Bar for sail away. Of course the Martini Bar every night before dinner. Roulette in the Casino. Everybody also just loved Café al Bacio for coffee and pastries. The live music was always very good across the ship. The concierge in Michael’s Club (Nadia) was exceptional. Not so good- It pains me to say this but overall the staff and service on the Constellation is well-below every other Celebrity ship I have sailed on. Not sure what is wrong. The ship is understaffed at the bars and in the MDR in my opinion. The staff is friendly enough but does not have that extra spring in their step for top notch customer service. I grew tired of being ignored by bartenders who seemed to find ways to not serve customers quickly. Everybody in our group was frustrated. We just did not enjoy the main dining room at all. The entertainment (shows) was so-so. Officers were hardly visible. Maybe some changes are needed.

Great ports but the ship needs better customer focus

Celebrity Constellation Cruise Review by TeeRick

12 people found this helpful
Trip Details
Pre-Cruise: We were a group of 8 adults traveling from Philadelphia and Boston to Venice. American Airlines had a very convenient non-stop from Philadelphia directly to and from Marco Polo Airport in Venice. Pre and Post cruise we stayed on the mainland at the Crowne Plaza Quarto d’Altino which was modern, not too expensive, and on a direct train line into Venice (3.40 euro and 25 min to St Lucia Station). The Hotel had a cruise package which gave us free transportation to/from the airport and to/from the cruise port. Our rate also included a free breakfast buffet. This strategy allowed us to drop off all of our luggage and then take the train to enjoy Venice.

Embarkation Day 1: We were dropped off at the cruise port and were on the ship by 11AM. No issues. We had one sky suite (6132) and three balcony cabins (6032, 7100, 7102). The sky suite near mid-ship had a great expanded balcony. We all had Go Best and the Premium Drink Package. The sail out from Venice was just amazing! We all gather on the large balcony of our sky suite and had champagne and treats. Overall the rooms were in good shape for an older ship. On boarding, two of us had lunch in Luminae (excellent!). That night the eight of us dined for my Birthday in the Tuscan Grill where we had an excellent meal and outstanding service. A couple of us did not care for the sweet steak sauce on the filets.

Day 2- Koper, Slovenia – Ordered Room Service Breakfast. It really beat going to the Oceanview Café! We took a Celebrity tour around the area by bus and a walking tour of Piran which was beautiful. The Koper old city was really beautiful for walking around as well. We had dinner for the first time in the main dining room. Meals in the MDR all week were just OK at best. We did Celebrity Select dining and always had to wait 20-30 min for a table. Service was slow but waiters were friendly.

Day 3- Zadar, Croatia – We ate breakfast in the Oceanview Café. Advice- go to the rear and get fresh eggs and omelets or on the starboard side fresh poached eggs. Everything written about the beauty of Croatia is more than true! There was plenty to experience just walking around Croatia. You need to get kuna from an ATM as euros are not taken by the local vendors. We had another non-memorable dinner in the MDR after waiting a long time for a table.

Day 4- Dubrovnik, Croatia- possibly the most scenic and beautiful of all of the scenic ports on the entire trip. This was our only tender port and the locals were not too good with the process. We took a private Game of Thrones tour and it was fantastic. It included the botanical gardens (Kings Landing gardens) as well. Old town Dubrovnik is spectacular! Yes there is a Game of Thrones shop there too. That night the eight of us dined in Qsine for my wife’s birthday celebration. It is a new addition to Constellation. It was great fun for our group and food and service were excellent.

Day 5- Split, Croatia- Another scenic gem with an amazing old town area. Just walked around and ate pizza, prosciutto, and gelato. This was a general theme in these towns and a good plan! Some went to the beach- beautiful but not sandy- just pebbles. That night back to waiting for a mediocre meal and slow service in the main dining room. We kind of decided we were done with it!

Day 6- Kotor Montenegro – The group was not in agreement on the best and most scenic port – either Dubrovnik or Kotor. It was hard to choose! We took a private tour around the area which included a boat to Our Lady of the Rock. Montenegro is one of the most beautiful places I have ever been to and again the old town area was a gem as well. That night we tired of the MDR so I paid extra for the entire group ($30pp) to have dinner in Luminae as my guests. Everybody thought this was the best dining experience of the entire cruise. The service from the Luminae team is on another level entirely above the MDR.

Day 7 – At Sea – finally a break from the port intensive itinerary. Everybody slept in and had a lazy day. Lunch for some was at the new Top Deck Burger Bar (for a fee). See my separate mini-review. We had lunch in Luminae and again it was very good.

Day 8- Naples – Our group split up. Two went to Pompeii by private taxi. The rest of us took a private tour to Capri where we truly enjoyed Anacapri and then had a lunch at a private winery with an amazing view. We did the Blue Grotto too. Tourist trap but we are glad we did it. The fast ferry was about an hour each way and was packed. Go early! Dinner was in Oceanview Café – the buffet is very good and in the back there was an area for made-to-order grilled steaks, chicken and fish. On the port side there was a custom stir-fry station which was very good.

Day 9 – Messina, Sicily – Again we took a private tour where we spent three hours in Taormina on our own, then lunch above it in Castelmola. Just as beautiful and much less crowded. Our tour guide then took us to the best cannoli shop in Messina before going back to the ship. I again invited the entire group to dine in Luminae which was yet another great dining experience.

Day 10- At Sea – We were all very tired and just relaxed. And Packing! Had burgers at the Top Deck Burger Bar for lunch.

Day 11- Back in Venice. We were able to get off the ship by 9AM and it was a breeze! We later spent the next two days in Venice before flying home. We utilized the Hop On Hop Off Boat for 20 euro instead of public transportation. Well worth it.

What We Loved – the Adriatic itinerary and ports are just amazing! Dinners in specialty restaurants and Luminae. Every night at the Sunset Bar for sail away. Of course the Martini Bar every night before dinner. Roulette in the Casino. Everybody also just loved Café al Bacio for coffee and pastries. The live music was always very good across the ship. The concierge in Michael’s Club (Nadia) was exceptional.

Not so good- It pains me to say this but overall the staff and service on the Constellation is well-below every other Celebrity ship I have sailed on. Not sure what is wrong. The ship is understaffed at the bars and in the MDR in my opinion. The staff is friendly enough but does not have that extra spring in their step for top notch customer service. I grew tired of being ignored by bartenders who seemed to find ways to not serve customers quickly. Everybody in our group was frustrated. We just did not enjoy the main dining room at all. The entertainment (shows) was so-so. Officers were hardly visible. Maybe some changes are needed.
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Cabin Review

Sky Suite 1
Cabin S1 6132
Very nice cabin on deck 6 with extra large balcony.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins