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First Cruise experience but we traveled with 20 people and some love to Cruise. For the price of this experience we expected top notch service and it fell short. Everything was a hard sell. From the crap on Deck 5, to every workout and spa service. To the bar, room service, and so on. CHECK your statement carefully at the end of your cruise and we had drink packages and still were charged for drinks I had to call and get removed. I think of how many people don't even check for these SNEAKY charges. No water was provided in the rooms (even with the drink packages), water was left but you are charged. Room Service was NOT FREE, 7.95 service charge for even the complementary items, plus the heartier foods were additional. It took FOREVER to get drinks, and they would make you wait 5-10 minutes between drinks sometimes, depending on who waited on you. The ship days are very boring unless you like to get drunk by the pool or gamble, or shop for useless crap. It feel like a mall on Deck 5, not our idea of a vacation. The entertainment was good, that is probably the only think we really enjoyed. The shore excursions were always sold out if you didn't pre-book, and as this was our first experience we did not know to do that. The dining was very sub-par as well. Day one the only thing open is the Windjammer Buffet and the line was around the deck. Everything else was an extra charge. We finally got a bite in the Mini Bites area on the pool deck and it was terrible hamburgers (the meat was absolutely disgusting), hot dogs, hard french fries, and some nachos. We dressed nicely for our dining "experience" in the main dining room and what a disappointment that was. We were expecting collared shirts and people taking some pride in their dinner attire (this was NOT on a formal night) but some people were in tank tops (men) and swim suits. The food was not well prepared, the steak on the first evening was horrible, fatty, poor cut of meat. . The only time we enjoyed the cuisine was on the last formal night when they served filet and lobster. That was our only quality meal. Maybe we expected too much. But I really thought this class of cruising would be first class, and it fell far far short. We have vacationed all over the world and have traveled first class before, and this is just not up to that level. If you like a "mall experience" with mid level food, while paying top dollar and then being hounded and charged for everything under the sun, then have a blast. This cruise is for you. We will not be traveling with Royal Caribbean again. We spend well over $ 20,000 on this vacation and are extremely disappointed and this low class service.

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Harmony of the Seas Cruise Review by Manfam425

3 people found this helpful
Trip Details
First Cruise experience but we traveled with 20 people and some love to Cruise.

For the price of this experience we expected top notch service and it fell short.

Everything was a hard sell. From the crap on Deck 5, to every workout and spa service. To the bar, room service, and so on. CHECK your statement carefully at the end of your cruise and we had drink packages and still were charged for drinks I had to call and get removed. I think of how many people don't even check for these SNEAKY charges.

No water was provided in the rooms (even with the drink packages), water was left but you are charged. Room Service was NOT FREE, 7.95 service charge for even the complementary items, plus the heartier foods were additional.

It took FOREVER to get drinks, and they would make you wait 5-10 minutes between drinks sometimes, depending on who waited on you.

The ship days are very boring unless you like to get drunk by the pool or gamble, or shop for useless crap. It feel like a mall on Deck 5, not our idea of a vacation.

The entertainment was good, that is probably the only think we really enjoyed.

The shore excursions were always sold out if you didn't pre-book, and as this was our first experience we did not know to do that.

The dining was very sub-par as well. Day one the only thing open is the Windjammer Buffet and the line was around the deck. Everything else was an extra charge. We finally got a bite in the Mini Bites area on the pool deck and it was terrible hamburgers (the meat was absolutely disgusting), hot dogs, hard french fries, and some nachos. We dressed nicely for our dining "experience" in the main dining room and what a disappointment that was. We were expecting collared shirts and people taking some pride in their dinner attire (this was NOT on a formal night) but some people were in tank tops (men) and swim suits. The food was not well prepared, the steak on the first evening was horrible, fatty, poor cut of meat. . The only time we enjoyed the cuisine was on the last formal night when they served filet and lobster. That was our only quality meal.

Maybe we expected too much. But I really thought this class of cruising would be first class, and it fell far far short. We have vacationed all over the world and have traveled first class before, and this is just not up to that level.

If you like a "mall experience" with mid level food, while paying top dollar and then being hounded and charged for everything under the sun, then have a blast. This cruise is for you. We will not be traveling with Royal Caribbean again. We spend well over $ 20,000 on this vacation and are extremely disappointed and this low class service.
Manfam425’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 3 to 6
Service
Onboard Experience
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Cabin Review

Cabin 9140
The cabin was very nice and well appointed, no complaints on our cabin or steward.
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Port & Shore Excursion Reviews