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A truly great ship with a well trained and managed staff. Food was excellent in all venues. We booked a 'premium' Neptune cabin. our experience with other cruise lines suggested that there would be some inclusions automatically. Much to our surprise (and every person we spoke to) we had to purchase internet time at a ridiculous rate and for a service, as it turned out, that was barely acceptable. Inquiries and complaints to staff were met with a conciliatory smile and no action. We took a chance and booked an excursion entitle "Ultimate Eidfjord Trip" (something like that) at a cost of US$247 per person! it was scheduled to run for five hours. At that price there is a reasonable expectation that the trip will be something interesting and well run with a lunch of a high standard to conclude. What we received was a four hour drive of about fifteen kilometers in a sixteen seat bus. Up and back on the same stretch of road with stops for a dam, a waterfall and an information centre where we watched a fifteen minute movie. We were then dropped at a restaurant (early) where we were offered an apple juice and a Reindeer casserole. After lunch we wandered the streets for about thirty minutes and then returned to the ship. We were back on board before 1.00PM. not only were we shortchanged on the quality of the trip but also on the duration. This was the worst example of gouging that i have experienced. I spoke to the tour manager of the ship and requested a fifty percent refund. She smiled and offered me an email of someone else in Seattle. Appalling performance Holland America Konningsdam! Shame!

Holland America - Piracy on the High Seas

Koningsdam Cruise Review by pirate49

10 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Baltic Sea
  • Cabin Type: Neptune Spa Suite with Verandah
A truly great ship with a well trained and managed staff. Food was excellent in all venues.

We booked a 'premium' Neptune cabin. our experience with other cruise lines suggested that there would be some inclusions automatically.

Much to our surprise (and every person we spoke to) we had to purchase internet time at a ridiculous rate and for a service, as it turned out, that was barely acceptable. Inquiries and complaints to staff were met with a conciliatory smile and no action.

We took a chance and booked an excursion entitle "Ultimate Eidfjord Trip" (something like that) at a cost of US$247 per person! it was scheduled to run for five hours. At that price there is a reasonable expectation that the trip will be something interesting and well run with a lunch of a high standard to conclude. What we received was a four hour drive of about fifteen kilometers in a sixteen seat bus. Up and back on the same stretch of road with stops for a dam, a waterfall and an information centre where we watched a fifteen minute movie. We were then dropped at a restaurant (early) where we were offered an apple juice and a Reindeer casserole. After lunch we wandered the streets for about thirty minutes and then returned to the ship. We were back on board before 1.00PM. not only were we shortchanged on the quality of the trip but also on the duration. This was the worst example of gouging that i have experienced.

I spoke to the tour manager of the ship and requested a fifty percent refund. She smiled and offered me an email of someone else in Seattle.

Appalling performance Holland America Konningsdam! Shame!
pirate49’s Full Rating Summary
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Cabin Review

Neptune Spa Suite with Verandah
Cabin SQ 6210
Very good fitout and facilities.
Panorama Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins