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We hadn't taken a Princess cruise for a few years and were really excited to try a brand new ship. The Majestic is beautiful and sparkling without being gaudy. We knew that there might be problems to be worked out on a new ship, and there were. Some of the issues were really minor, others not so much. EMBARKATION AND DISEMBARKATION: Both were excellent - well organized and quick. PUBLIC ROOMS: The Internet Cafe and Library was a joke. Only 2 computers and about 12 ft. of book shelves that were half full. Seriously? Some of us don't have our media sources attached to our wrists at all times, and some of us still get pleasure from actually holding the printed word. The fitness center was large and extremely well equipped. There must have been 25 treadmills - more than I've ever seen in any gym! There was a separate weight room and a separate room for exercise classes. The center plaza was much larger than expected and had a raised platform for entertainers. This was the only place we found for dancing which was disappointing for us. No more Explorers Lounge or Wheelhouse, and the Vista Lounge was really set up for gambling. The 3 different dance lessons offered on this cruise were fun and Gary was an excellent teacher. The restrooms were really problematic on this cruise. Many of them had several non-functioning toilets. You'd think that something like sanitation would be one of the kinks they'd have worked out before ever launching. There was a venue called "Princess Live" which was a sort of theater where they held many of the onboard games. It would be a fine room for "The Newly Wed Game" or things of that nature, but it was impossible for any kind of team games because the chairs didn't move! There was no way to group around a table (there weren't any tables) or just put your heads together to come up with your answers because all of the seats were in rows! Basically this was a useless space, at least for the kinds of things they used it for on this cruise. The shopping area was very pretty with lots of upscale shops. I didn't see anyone in any of the shops ever, but maybe the Chinese market will appreciate this area. The theater was pretty with comfortable seats, and the entertainment was fine. We especially like the large production shows and this cruise offered just one. It was good, not great. CABINS AND BATHROOMS: The rooms didn't really look much different than any others. It was very subdued in color to the point of being bland. Our balcony cabin was average in size with 2 chairs and a small table. There were NO amenities in the bathroom other than a bar of soap! I asked for body lotion and it was then supplied. The shower might have been a tad bigger than other Princess ships we've been on. This is the first ship (and we've been on many different lines) where I could plug a nightlight in the bathroom. A small thing to be sure, but I really appreciated it. The bed was comfortable enough but nothing special in my opinion. I'm not sure what all the raves are about on the message boards. We still love the closet space on Princess and the way the closet hallway is shared by the bathroom rather than in the entry hallway to the room. The carpeting in the room was so new that it was full of lint. Our room steward vacuumed daily but by evening it was already starting to get linty again. But here's the real problem we had with the carpet . . . it was soaking wet outside the bathroom door!! Our room steward said something about the shower leaking in the room next door. He brought in a shop vac to remove the moisture, and then we had a giant blower in the room all day for the next 2 days. I guess that isn't nearly as bad as the people we met who had a toilet that only worked part of the time! The room fridge had an ice bucket in it . . . that's all! We're accustomed to having the fridge stocked with an assortment of beverages. The only beverage in the room was a large bottle of water with a hanging price tag. For a new ship, I was surprised at the crummy hair dryer they provided. It was already wired into a drawer in the vanity and was the type you might find in the cheapest hotel room. DINING: We really enjoyed the layout of the buffet - very different from the old Horizon Court which we don't like at all. There were two oval sections to the buffet with many of the same offerings, but if you really wanted a full picture you needed to go around both sections to find different dishes. In between them was the salad bar area. Unfortunately, there was very little selection of toppings for salads, especially in the protein category - no grilled chicken, no turkey or ham chunks, no tuna fish. There is a separate room for the bakery. If desserts are tempting for you, you might like the fact that you don't have to walk past all of the goodies when you're getting your meal. Instead of Purell dispensers at the buffet entrances, the Majestic has hand-washing stations supplied with 3 sinks. . . a nice idea but not very practical. I'm guessing that lots of people won't take the time to actually wash their hands and will just head for the buffet - yuck! We always opt for Anytime Dining because it gives us an opportunity to meet interesting people. That was really a challenge on this ship. At least half of the passengers were Chinese and traveling with big family groups, so there were only a limited number of English speaking passengers choosing to dine early. Just about every meal involved a lengthy wait for others to join our table, and usually when we had 6 people we'd just give up waiting and order. The very worst night was following the "loyalty" party with the captain. There were a lot of Platinum and above passengers on this cruise, so there were two timed parties Ours was at 7:00, so we headed to the dining room about 7:45. We were handed a beeper and told there would be a long wait. About 15 minutes later we found out it was going to be at least another hour! According to the Patter, one of the two fixed seating dining rooms opened for anytime dining at 8:00, so we headed up the stairs to eat there. The hostess said we needed to go to the other side of the dining room to be seated, and the gentleman on that side said he wasn't seating anyone and we needed to go back across the elevator bank to the side we started on! At this point the maitre 'd came along and whisked us to a table for 2. The Anytime Dining concept was not handled well at all on this cruise. We found the food to be uninspired and pretty mediocre. Most of the food was lacking in seasoning and was quite bland. In fact, the most memorable food I had on this cruise was a Cobb Salad at lunch in the main dining room. THE FRONT DESK: Oh boy . . . these people really need to get some training. The lines were always very long and slow moving, and the staff often couldn't answer fairly basic questions. And here's a news flash for those of you who sometimes don't spend all of your onboard credit. Some of your credit is non-refundable (like the credit you get from Princess for future bookings, promotions, etc.) and other credit that you get as a gift (like the kind many passengers get from their travel agencies) is refundable. Any unspent refundable credit used to go back on your credit card automatically at the end of the cruise. Now you have to wait 2-4 weeks and you'll get a check issued by some third party (not Princess). Watch your mail carefully so you don't think it's junk! EXCURSIONS: The only ship sponsored excursion we took was in Livorno. We've been to Florence twice before, so this time we decided to take the Cinque Terra excursion. Since it was a full day trip, we used the Princess excursion to make sure we got back to the ship in time. We'd put this excursion in the "just okay" category - not through any fault of the tour guides, but basically because we expected it to be much more picturesque than it was. For the amount of uphill and downhill walking we needed to do, the payoff should have been much better. This is NOTHNG like the Amalfi coast for beauty, quaintness, shopping, or anything else. Next time we're in Livorno we'll try something else. In summary, we had a good time in spite of the annoyances. We've never had a "perfect" cruise, but we always have fun, and this was no exception.

Our High Hopes were Too High

Majestic Princess Cruise Review by Wisconsin Travelers

7 people found this helpful
Trip Details
  • Sail Date: April 2017
  • Destination: Europe
  • Cabin Type: Balcony
We hadn't taken a Princess cruise for a few years and were really excited to try a brand new ship. The Majestic is beautiful and sparkling without being gaudy. We knew that there might be problems to be worked out on a new ship, and there were. Some of the issues were really minor, others not so much.

EMBARKATION AND DISEMBARKATION: Both were excellent - well organized and quick.

PUBLIC ROOMS: The Internet Cafe and Library was a joke. Only 2 computers and about 12 ft. of book shelves that were half full. Seriously? Some of us don't have our media sources attached to our wrists at all times, and some of us still get pleasure from actually holding the printed word.

The fitness center was large and extremely well equipped. There must have been 25 treadmills - more than I've ever seen in any gym! There was a separate weight room and a separate room for exercise classes.

The center plaza was much larger than expected and had a raised platform for entertainers. This was the only place we found for dancing which was disappointing for us. No more Explorers Lounge or Wheelhouse, and the Vista Lounge was really set up for gambling. The 3 different dance lessons offered on this cruise were fun and Gary was an excellent teacher.

The restrooms were really problematic on this cruise. Many of them had several non-functioning toilets. You'd think that something like sanitation would be one of the kinks they'd have worked out before ever launching.

There was a venue called "Princess Live" which was a sort of theater where they held many of the onboard games. It would be a fine room for "The Newly Wed Game" or things of that nature, but it was impossible for any kind of team games because the chairs didn't move! There was no way to group around a table (there weren't any tables) or just put your heads together to come up with your answers because all of the seats were in rows! Basically this was a useless space, at least for the kinds of things they used it for on this cruise.

The shopping area was very pretty with lots of upscale shops. I didn't see anyone in any of the shops ever, but maybe the Chinese market will appreciate this area.

The theater was pretty with comfortable seats, and the entertainment was fine. We especially like the large production shows and this cruise offered just one. It was good, not great.

CABINS AND BATHROOMS: The rooms didn't really look much different than any others. It was very subdued in color to the point of being bland. Our balcony cabin was average in size with 2 chairs and a small table.

There were NO amenities in the bathroom other than a bar of soap! I asked for body lotion and it was then supplied. The shower might have been a tad bigger than other Princess ships we've been on. This is the first ship (and we've been on many different lines) where I could plug a nightlight in the bathroom. A small thing to be sure, but I really appreciated it.

The bed was comfortable enough but nothing special in my opinion. I'm not sure what all the raves are about on the message boards.

We still love the closet space on Princess and the way the closet hallway is shared by the bathroom rather than in the entry hallway to the room.

The carpeting in the room was so new that it was full of lint. Our room steward vacuumed daily but by evening it was already starting to get linty again. But here's the real problem we had with the carpet . . . it was soaking wet outside the bathroom door!! Our room steward said something about the shower leaking in the room next door. He brought in a shop vac to remove the moisture, and then we had a giant blower in the room all day for the next 2 days. I guess that isn't nearly as bad as the people we met who had a toilet that only worked part of the time!

The room fridge had an ice bucket in it . . . that's all! We're accustomed to having the fridge stocked with an assortment of beverages. The only beverage in the room was a large bottle of water with a hanging price tag.

For a new ship, I was surprised at the crummy hair dryer they provided. It was already wired into a drawer in the vanity and was the type you might find in the cheapest hotel room.

DINING: We really enjoyed the layout of the buffet - very different from the old Horizon Court which we don't like at all. There were two oval sections to the buffet with many of the same offerings, but if you really wanted a full picture you needed to go around both sections to find different dishes. In between them was the salad bar area. Unfortunately, there was very little selection of toppings for salads, especially in the protein category - no grilled chicken, no turkey or ham chunks, no tuna fish. There is a separate room for the bakery. If desserts are tempting for you, you might like the fact that you don't have to walk past all of the goodies when you're getting your meal.

Instead of Purell dispensers at the buffet entrances, the Majestic has hand-washing stations supplied with 3 sinks. . . a nice idea but not very practical. I'm guessing that lots of people won't take the time to actually wash their hands and will just head for the buffet - yuck!

We always opt for Anytime Dining because it gives us an opportunity to meet interesting people. That was really a challenge on this ship. At least half of the passengers were Chinese and traveling with big family groups, so there were only a limited number of English speaking passengers choosing to dine early. Just about every meal involved a lengthy wait for others to join our table, and usually when we had 6 people we'd just give up waiting and order.

The very worst night was following the "loyalty" party with the captain. There were a lot of Platinum and above passengers on this cruise, so there were two timed parties Ours was at 7:00, so we headed to the dining room about 7:45. We were handed a beeper and told there would be a long wait. About 15 minutes later we found out it was going to be at least another hour! According to the Patter, one of the two fixed seating dining rooms opened for anytime dining at 8:00, so we headed up the stairs to eat there. The hostess said we needed to go to the other side of the dining room to be seated, and the gentleman on that side said he wasn't seating anyone and we needed to go back across the elevator bank to the side we started on! At this point the maitre 'd came along and whisked us to a table for 2. The Anytime Dining concept was not handled well at all on this cruise.

We found the food to be uninspired and pretty mediocre. Most of the food was lacking in seasoning and was quite bland. In fact, the most memorable food I had on this cruise was a Cobb Salad at lunch in the main dining room.

THE FRONT DESK: Oh boy . . . these people really need to get some training. The lines were always very long and slow moving, and the staff often couldn't answer fairly basic questions. And here's a news flash for those of you who sometimes don't spend all of your onboard credit. Some of your credit is non-refundable (like the credit you get from Princess for future bookings, promotions, etc.) and other credit that you get as a gift (like the kind many passengers get from their travel agencies) is refundable. Any unspent refundable credit used to go back on your credit card automatically at the end of the cruise. Now you have to wait 2-4 weeks and you'll get a check issued by some third party (not Princess). Watch your mail carefully so you don't think it's junk!

EXCURSIONS: The only ship sponsored excursion we took was in Livorno. We've been to Florence twice before, so this time we decided to take the Cinque Terra excursion. Since it was a full day trip, we used the Princess excursion to make sure we got back to the ship in time. We'd put this excursion in the "just okay" category - not through any fault of the tour guides, but basically because we expected it to be much more picturesque than it was. For the amount of uphill and downhill walking we needed to do, the payoff should have been much better. This is NOTHNG like the Amalfi coast for beauty, quaintness, shopping, or anything else. Next time we're in Livorno we'll try something else.

In summary, we had a good time in spite of the annoyances. We've never had a "perfect" cruise, but we always have fun, and this was no exception.
Wisconsin Travelers’s Full Rating Summary
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Cabin Review

Balcony
Cabin BD D629
Typical Princess balcony cabin, except the color scheme was rather muted. The shower might have been just a smidgen bigger than other Princess ships we've been on, and we were able to plug a nightlight in the bathroom which I was really happy about.
Riviera Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews