First, the good. The crew, ship, food and specialty restaurants, were amazing. Easiest on and off at each destination we have ever experienced. The ship did a great job with providing information through interactive TV. Our portrait experience was amazing and the pictures were great. Also, Bermuda is a wonderful place to visit. The one show we were able to get into was very good. Now the bad. There are so many passengers on board - 4900+ at capacity - that it is physically impossible for everyone, or even a majority, to have an opportunity to participate in the unique activities that enticed you to choose that ship. We were able to only see 1 show. The common areas, sports areas and pools were so crowded and the elevators were almost always packed. And we felt we were nickeled and dimed too much - even room service now has a delivery charge.