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Sirena Review

4.5 / 5.0
Editor Rating
230 reviews
8 Awards

Disappointed compared to Riviera

Review for Sirena to the South Pacific
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mk960072
10+ Cruises • Age 40s

Rating by category

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Dining
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Additional details

Sail Date: May 2017
Cabin: Penthouse Suite

Days at sea were restful and wonderful. Food was bland and had little flavor. I found food on Riviera to be delicious last June. For example, the steak at Tuscan steakhouse was flavorful, like it was dry aged and came with gorngonzola butter. Steak on Sirena had very little flavor and no butter was offered. Food offered on buffet at dinner largely mimicked dining room food. If I don't like what's in the dinning room I want to go to buffet for additional options.

Room was a PH2 and was comfortable, 8006 on the port side. Butler was amazing but Joel the housekeeper we didn't see much of him. One night at 7:00 as we dressed for dinner, he knocked and mentioned there was a drawer needing fixing. It was news to me and I was surprised by his appearance and dismayed he pushed his way in with the handyman and proceeded to tell me the cabinet door was driving him crazy when cleaning in the room. Due to his impolite and inconvenient repair call, we had to stop preparing for dinner and thus it delayed us 30 minutes. Joel was terse and demanding when he said the door drove him crazy and needed to be fixed. He was reported to the head housekeeper and apologies made but what the heck! I never experienced behavior on Riviera. Joel then hung out around staterooms the night before we disembarked and the morning of, like he was scoping the situation out and making his presence known. This is appalling behavior. Further more, I was a few days into the cruise and asked for different scented lotions as they were advertised as being available. I left a note two nights in a row and never received any product or explanation. The morning of the third day the butler said they were working on it. Not another word was mentioned. I then said something in the mid cruise survey and Joel knocked on the door and mentioned my request and that I had said something about it in the survey. He then said to me That he had told me on the first day that if I needed anything yo call him, and I didn't notify him. He was stern with me in his tone. I said I had waited two nights upon leaving a note and the butler said it was being worked, so when I still hadn't received anything or any further word I decided to say something. And that I presumed the butler had shared the latest updates and requests with the entire team.

It is ridiculous that paying what I paid to stay in this level of stateroom that I had to ask numerous times and be talked to the way I was. I never mentioned that six days went by and no qtips were replaced in the bathroom. Not sure why the services were lacking as it appreared the staff were just in a hurry to d their job and go about their way. It's one thing to forget a day or two to replace items like this but that clearly wasn't the case here.

Cabin Review

Penthouse Suite

Cabin PH2

Room is large, storage adequate, balcony large with two chairs, bathroom was remodeled but no tub. Bedding was very comfortable.

Port Reviews

Tahiti (Papeete)

Port is okay but this was a second trip here so we had done one tour previously.

Huahine

Second time here and rented a car. Rose around island and ate a local lunch, went to pearl farm to pick up earrings to go with a necklace I had bought in 2014. Island time stops here and the folks are really nice. Not a lot to do on this beautiful island but it's just charming to me.

Maui

Rented a car and drove all around the island. Food was good and did drive to Hana, nice drive.

30 Helpful Votes

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