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My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to experiencing a 6 star ship. We have previously sailed with Celebrity. Embarkation in Vancouver was very quick and easy and it wasn't long before we were sat on the pool deck sipping champagne and enjoying the Canadian sunshine. We ate in the buffet restaurant, which has a small selection of food. The cabins were ready soon after lunch and we headed down to ours. Suite 7041. The cabin is spacious and has plenty of storage space, however the décor is a little dated. That said it was kept spotlessly clean. The shower cubicle was clean but had a build up of mould on the grout. The cabin had been decorated with balloons and banners in honour of our birthdays, which was a nice touch and there was a bottle of champagne on ice, So far so good. Following muster stations, we changed for dinner and went to the Compass Rose, where we were quickly taken to our table for two and menus and drinks given. We gave our order, very promptly, and received our first course. Then came the wait. We saw other tables sit and order and receive their meals, whilst still waiting for ours. Despite asking the waiter, our main course never arrived, so after waiting an hour, we left the restaurant and went directly to reception to complain. The manager of Compass Rose was summoned and offered an apology. Needless to say, we went to bed hungry and angry. The next day was a sea day and following breakfast we returned to our suite where there was another bottle of champagne and a tray of chocolate dipped strawberries and a note of apology. We found there was very little atmosphere in the bars and restaurants. Do most people eat and drink in their suites? There was plenty of staff wandering around looking for work. The food in the restaurants was very good, especially Prime 7. We found the selection of food on offer in the buffet, a little disappointing. The selection of wine offered was also a little disappointing. Having tried the wine offered with meals and not liking it, I asked for a New Zealand Sauvignon Blanc and was given Villa Maria, which is very nice, but us Brits can get this wine in any Wetherspoons Pub and in Tesco for £10. Is this 6 star? The itinerary was the reason we chose this ship, and to also have the opportunity to experience 6 star service. The staff are all very good on the whole, but the ship let it down. I think we will return to Celebrity for any future cruises we embark on.

Not 6 star

Seven Seas Mariner Cruise Review by Weboos2

86 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Alaska
  • Cabin Type: Deluxe Suite
My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to experiencing a 6 star ship. We have previously sailed with Celebrity.

Embarkation in Vancouver was very quick and easy and it wasn't long before we were sat on the pool deck sipping champagne and enjoying the Canadian sunshine. We ate in the buffet restaurant, which has a small selection of food.

The cabins were ready soon after lunch and we headed down to ours. Suite 7041. The cabin is spacious and has plenty of storage space, however the décor is a little dated. That said it was kept spotlessly clean. The shower cubicle was clean but had a build up of mould on the grout. The cabin had been decorated with balloons and banners in honour of our birthdays, which was a nice touch and there was a bottle of champagne on ice,

So far so good. Following muster stations, we changed for dinner and went to the Compass Rose, where we were quickly taken to our table for two and menus and drinks given. We gave our order, very promptly, and received our first course. Then came the wait. We saw other tables sit and order and receive their meals, whilst still waiting for ours. Despite asking the waiter, our main course never arrived, so after waiting an hour, we left the restaurant and went directly to reception to complain. The manager of Compass Rose was summoned and offered an apology. Needless to say, we went to bed hungry and angry.

The next day was a sea day and following breakfast we returned to our suite where there was another bottle of champagne and a tray of chocolate dipped strawberries and a note of apology.

We found there was very little atmosphere in the bars and restaurants. Do most people eat and drink in their suites? There was plenty of staff wandering around looking for work.

The food in the restaurants was very good, especially Prime 7. We found the selection of food on offer in the buffet, a little disappointing.

The selection of wine offered was also a little disappointing. Having tried the wine offered with meals and not liking it, I asked for a New Zealand Sauvignon Blanc and was given Villa Maria, which is very nice, but us Brits can get this wine in any Wetherspoons Pub and in Tesco for £10. Is this 6 star?

The itinerary was the reason we chose this ship, and to also have the opportunity to experience 6 star service. The staff are all very good on the whole, but the ship let it down.

I think we will return to Celebrity for any future cruises we embark on.
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Cabin Review

Deluxe Suite
Cabin F 7041
Spacious cabin with plenty of storage space. Needs updating.
Deck 9 Suite Cabins

Port & Shore Excursion Reviews