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Overall the cruise was good, the Staff onboard could not do enough to help, service was excellent from the majority of crew members always went the extra mile to accommodate guest needs and answer and resolve any queries or problems. The ship is looking a little tired particularly in the main seating areas where the seats could do with a good squirt of fabreeze! Our cabin suite was roomy for two people but if there had been four of us it would have been a squash, but we were happy with it, the cabin steward was very friendly and cheerful. Food in all area's good but not exceptional but they did cater for Vegan, GF Veggies. The Entertainment Team was good but nothing to shout about some shows not really for the type of guests on board indeed on "Sea Days" ( especially the ones when the weather was poor) no extra shows were put on in the afternoon and the games of quiots, skittles etc only had very few participants - which to me should send a message to Thomson's that they need to review and update the entertainment when guests are stuck onboard and inside. BE AWARE firstly the "All Inclusive" is not is includes certain drinks but not water which was charged at a premium as was coffee in The Coffee Pot, we were charged £1.40 for a pint of beer shandy lemon (the beer was in the dea)l plus several other bits and pieces. There were other charges we had not expected, it does seem that Thomson are looking to squeeze every penny from their guest. There was lots of "Up Selling" for shops, Beauty Salonn and photo's BUT the worst thing was getting up at 5.30AM because the times of the excursions had been changed, when I spoke to the Destinations Team they said it was due to queues I would suggest this was more about convenience for Thomson's than guest ( part of going on the cruise was to visit these places) One day we had to get up early and were back on the ship by 11.00AM. Other trips were very very long 8/9 hours. Not for the faint hearted or guests that need a bit longer to get ready. We had a good time but I feel that Thomson's need to up there game, would I go again with them probably not which is a shame for all the effort made by other staff. Oh and one more thing, great thing on board about sanitizing hands saw several younger staff with Thomson uniform on not using it and one woman came out of toilet and did not even wash her hands!!!

Stupid O'Clock

Marella Celebration Cruise Review by Hils47

9 people found this helpful
Trip Details
Overall the cruise was good, the Staff onboard could not do enough to help, service was excellent from the majority of crew members always went the extra mile to accommodate guest needs and answer and resolve any queries or problems.

The ship is looking a little tired particularly in the main seating areas where the seats could do with a good squirt of fabreeze! Our cabin suite was roomy for two people but if there had been four of us it would have been a squash, but we were happy with it, the cabin steward was very friendly and cheerful. Food in all area's good but not exceptional but they did cater for Vegan, GF Veggies. The Entertainment Team was good but nothing to shout about some shows not really for the type of guests on board indeed on "Sea Days" ( especially the ones when the weather was poor) no extra shows were put on in the afternoon and the games of quiots, skittles etc only had very few participants - which to me should send a message to Thomson's that they need to review and update the entertainment when guests are stuck onboard and inside.

BE AWARE firstly the "All Inclusive" is not is includes certain drinks but not water which was charged at a premium as was coffee in The Coffee Pot, we were charged £1.40 for a pint of beer shandy lemon (the beer was in the dea)l plus several other bits and pieces.

There were other charges we had not expected, it does seem that Thomson are looking to squeeze every penny from their guest. There was lots of "Up Selling" for shops, Beauty Salonn and photo's

BUT the worst thing was getting up at 5.30AM because the times of the excursions had been changed, when I spoke to the Destinations Team they said it was due to queues I would suggest this was more about convenience for Thomson's than guest ( part of going on the cruise was to visit these places) One day we had to get up early and were back on the ship by 11.00AM. Other trips were very very long 8/9 hours. Not for the faint hearted or guests that need a bit longer to get ready.

We had a good time but I feel that Thomson's need to up there game, would I go again with them probably not which is a shame for all the effort made by other staff.

Oh and one more thing, great thing on board about sanitizing hands saw several younger staff with Thomson uniform on not using it and one woman came out of toilet and did not even wash her hands!!!
Hils47’s Full Rating Summary
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Cabin Review

Cabin 123
Good for two guest would be a squash for four.
problem with shower adn air con but sorted.
Bath robes vert tatty and had to be replaced twice.
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