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Other disappointed & disgruntled passengers have left extensive reviews on this poorly executed NCL Getaway repositioning cruise. They are all worth reading. I would like to add that 3 of our party of 4 contracted a serious bronchial illness the last half of the cruise (as did Silas, the cruise director.) We finally recovered after 4 weeks and antibiotics obtained later at home. Ironically the couple traveling with us sent a complaint letter to guest relations & were awarded a $300 next cruise on board credit (which they never plan to use since this second ever cruise for them was such a disaster). Interestingly, we got no compensation in response to our complaint letter despite having reached platinum status on this cruise. We sent individual letters to Guest relations, CEO Andy Stewart and to Vivian Ewart but all we got in reply 10 days later was a form letter from guest relations citing their "terms of carriage" for missed ports (which was not our main issue). The letter was not signed. No response whatsoever from the 2 executives. We plan to cancel 2 NCL trips which we booked the 5th day of the cruise (not realizing that the second half of the cruise would be such a debacle.) We will book with other cruise lines which have better regard for their guests and respond more appropriately to legitimate complaint issues. I might add that the cruise director, beverage manager, cabin steward and bar & restaurant servers did their best to offer superb service under . The food and entertainment were excellent. The majority of guests were senior citizens who did their best to cope with logistical inadequacies and disembarkation and port embarkation turmoil. NCL dropped the ball on this one and have lost 4 valued customers.

Disastrous second half-poor organization-missed ports-long lines to get on & off

Norwegian Getaway Cruise Review by walloonlaker

6 people found this helpful
Trip Details
  • Sail Date: April 2017
  • Destination: Transatlantic
  • Cabin Type: Family Balcony Stateroom
Other disappointed & disgruntled passengers have left extensive reviews on this poorly executed NCL Getaway repositioning cruise. They are all worth reading. I would like to add that 3 of our party of 4 contracted a serious bronchial illness the last half of the cruise (as did Silas, the cruise director.) We finally recovered after 4 weeks and antibiotics obtained later at home. Ironically the couple traveling with us sent a complaint letter to guest relations & were awarded a $300 next cruise on board credit (which they never plan to use since this second ever cruise for them was such a disaster). Interestingly, we got no compensation in response to our complaint letter despite having reached platinum status on this cruise. We sent individual letters to Guest relations, CEO Andy Stewart and to Vivian Ewart but all we got in reply 10 days later was a form letter from guest relations citing their "terms of carriage" for missed ports (which was not our main issue). The letter was not signed. No response whatsoever from the 2 executives. We plan to cancel 2 NCL trips which we booked the 5th day of the cruise (not realizing that the second half of the cruise would be such a debacle.) We will book with other cruise lines which have better regard for their guests and respond more appropriately to legitimate complaint issues.

I might add that the cruise director, beverage manager, cabin steward and bar & restaurant servers did their best to offer superb service under . The food and entertainment were excellent. The majority of guests were senior citizens who did their best to cope with logistical inadequacies and disembarkation and port embarkation turmoil. NCL dropped the ball on this one and have lost 4 valued customers.
walloonlaker’s Full Rating Summary
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Cabin Review

Family Balcony Stateroom
Cabin B3 12726
narrow but adequate..plenty of storage-nice angled small balcony
Deck 12 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews