1. Home
  2. Cruise Reviews
  3. MSC Divina
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience. There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships. Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly. Ship itself is spotless and very clean. Even Princess ships are unfortunately never that well maintained. Food was tasty and good quality. Buffett is a Carnival style, where it's scattered all over the place and being closed for several hours between breakfast-lunch and dinner. Providing you only three options; pizza, cheeseburger and a hotdog, while main area is being closed. No healthy options like soup and salad are available during meal brakes. This serving time brake creates lines, making entire ship to go to buffet at the same time. It's a total zoo. Screaming kids, pushing, rude people and bad buffet design. I prefer Princess style, where food is located in same area with seamless food options throughout the day. Eliminating lines and waiting time. MSC buffet style is also a major hygiene issue, since there is no control over people disinfecting their hand prior entering to buffet. Kids touching food and buffet utensils with their dirty hands. Most bars and pools were closed during port days, which seems rude toward passengers who like to stay aboard and enjoy ship. MSC Divina is like a beautiful Aria hotel located in Vegas, unfortunately filled with Vegas type of people and with unprofessional customer service. Not sure if it's intentional or unintentional, but MSC seem to attract Carnival type people with their low cruise prices, when it has so much more potential to compete with Princess instead. This cruise had too many kids and families, 'budget cruisers with no etiquette and style', very anti-social, unfriendly and just rude crowd. Of course not MSC's fault, but if that's the demographic that MSC is aiming to attract, then it's just too bad. This shortsighted approach to expand their market will definitely hurt MSC reputation and brand image in a long run. Especially if they will continue to aim for "low fruit" market, instead of going higher by improving their services and raising their prices. They can certainly afford to do that.

Beautiful ship with bad service

MSC Divina Cruise Review by Oceaner

10 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Caribbean
  • Cabin Type: Bella Balcony Stateroom
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience.

There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships.

Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly.

Ship itself is spotless and very clean. Even Princess ships are unfortunately never that well maintained.

Food was tasty and good quality. Buffett is a Carnival style, where it's scattered all over the place and being closed for several hours between breakfast-lunch and dinner. Providing you only three options; pizza, cheeseburger and a hotdog, while main area is being closed. No healthy options like soup and salad are available during meal brakes. This serving time brake creates lines, making entire ship to go to buffet at the same time. It's a total zoo. Screaming kids, pushing, rude people and bad buffet design.

I prefer Princess style, where food is located in same area with seamless food options throughout the day. Eliminating lines and waiting time. MSC buffet style is also a major hygiene issue, since there is no control over people disinfecting their hand prior entering to buffet. Kids touching food and buffet utensils with their dirty hands.

Most bars and pools were closed during port days, which seems rude toward passengers who like to stay aboard and enjoy ship.

MSC Divina is like a beautiful Aria hotel located in Vegas, unfortunately filled with Vegas type of people and with unprofessional customer service. Not sure if it's intentional or unintentional, but MSC seem to attract Carnival type people with their low cruise prices, when it has so much more potential to compete with Princess instead. This cruise had too many kids and families, 'budget cruisers with no etiquette and style', very anti-social, unfriendly and just rude crowd. Of course not MSC's fault, but if that's the demographic that MSC is aiming to attract, then it's just too bad. This shortsighted approach to expand their market will definitely hurt MSC reputation and brand image in a long run. Especially if they will continue to aim for "low fruit" market, instead of going higher by improving their services and raising their prices. They can certainly afford to do that.
Oceaner’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get MSC Divina price drops
250,000+ people have entered their email

Cabin Review

Bella Balcony Stateroom
Cabin B1 10151
Cabin design and especially shower was very nice. Mattress is very average, springy one. Main complaint would be for connection door between cabins. No sound insulation whatsoever. It's just a single, none insulated door with basically a seam gap between a door and a wall. Just hope that your neighbors are quiet and respectful. Otherwise you will have extremely unpleasant cruise, because you can literally hear everything, as if there is no door at all. This can be very unpleasant cruise experience with lack of privacy.
Cupido Deck Inside Cabins, Balcony Cabins